• Report: #149418

Complaint Review: Elite Limo Service

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  • Submitted: Tuesday, July 12, 2005
  • Last Posting: Wednesday, December 16, 2009
  • Reported By:discovery bay California
Elite Limo Service
Willow Pass Rd Concord California 94520 U.S.A.

Elite Limo Service ripoff Concord California

*Consumer Comment: Elite Limo In Concord Worst Ever Service


2Author 1Consumer 1Employee/Owner

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This Limo service is based out of Concord Ca. 5 women 30 and older when on a wine tasting tour. Everything was going fine. The Limo driver took us to 3 differant winerys. On the way home. He rolled down the privacy window. And we were listening to rap thats why we had it up. I think he was nosey. So on the way home we rolled down the window for one moment to fell what the weather was like and rolled it back up. Moments later the other women rolled it down to fell the air too.

And the windows were locked we couldnt roll them up. I ask the limo driver why are the windows stuck how come we cant roll them up? He told us that our fathers did not raise us right because of the music we were listening to. It became a personal issue with him. So we were shocked at what he just said and why would he say something like that. He statrted yelling at us and calling us little girls ect ect. We defended ourselves and explained to hime that he is payed to take us to point a to point b not to critize us and put us down. He then pulled the limo over and told us to get get out and walk. We were on a freeway. About 20 min from home. We called the police because we didnt feel it was right what he was doing to us. He finally got back on the road and we stopped taking to him and we were silent and he started again yelling at us. WHAT THE H**L. we told him to shut up. As soon as we got home we called his boss and he's boss was yelling at us saying that we were showing our private parts out of the sunroof ect. One the limo didnt have a sunroof. TWO none of us even thought that. And sisnt not do that. We are not that time of women. THis limo company are a bunch a liers and please do not use them for anything

Brandi
discovery bay, California
U.S.A.

This report was posted on Ripoff Report on 7/12/2005 10:55:08 AM and is a permanent record located here: http://www.ripoffreport.com/limousine-services/elite-limo-service/elite-limo-service-ripoff-conc-jj4fd.htm.

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REBUTTALS & REPLIES:
2Author 1Consumer 1Employee/Owner
Updates & Rebuttals

#1 Employee

A little to much Wine...

AUTHOR: Steve - Concord (U.S.A.)

Everyone enjoys a nice glass of wine, then a a wonderful limo to go with it.

These clients spent the day in the Wine Country and enjoyed our services. On the way home they were hanging out of the windows not the sunroof. The driver observed this and knowing that it is against the law and unsafe he instructed the clients several times to stay inside the window.

They continued to hang out of the window and communicate with passing cars so the driver locked the window in the up position for their safety. The clients became upset and became very verbally abusive. So the driver for his safety stopped the car on the side if the road.

After the clients calmed down the driver then continued them to home for their final destination.

In closing he Police never came at any point and time. The driver has a responsibility to keep the clients safe. If a client refuses to follow our policy, state, local and federal laws we then reserve the right to cancel and or terminate the reservation. But we made sure they made it home safe.
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#2 Update By Author

Now you know this company is shaddy..........

AUTHOR: Brandi - discovery bay (U.S.A.)

First of all, there was NO SUNROOF in the limo. They Driver was the one making the verible assults the whole time, Because of the music we were listing to, not hanging out of a sunroof that was never there. I have pictures of that event, He called us very rude names, and was way out of line. 2nd of all, Love how this company comments two years later. Nice, Real class act, Also what the company doesnt know is that two of us girls video recoreded using our cell phones most of the abuse we took from this indivual.(the driver)If anyone interested in seeing the pictures and the video please to do not hestiate and email me, I will be happy to share what a awful experance.
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#3 Consumer Comment

Elite Limo In Concord Worst Ever Service

AUTHOR: browneyes1 - (USA)

Hi Brandi,

I just read your experience with Elite Limo in Concord, I also had the worst experience with them this year 2009.

Worst service ever, I reported the bad service we got to the company several times hoping to get a response, an apology from them, nothing, not a word.

So I finally had to report them to the Better Business Bureau.

And to my shock, they ignored that report as well, I was contacted by the BBB

that they had to closr the case due to the fact that after several attempts trying to reach Elite Limo, they received no response. WOW what does that tell you. After this I took it upon myself once again to try and reach them again, I sent out Emails to all the Managment of the Company.

Management Team

Chief Executive Officer   Eric Solayman   @-Email
Chief Financial Officer     Alex Dratva       @-Email
General Manager            Steven Smith    @-Email

Once again I was ignored, not once did anyone even make an attempt to contact me.

So I have filed a complaint here, hopefully I'll get a response.

Just wanted to share with you that I also an a very unsatisfied customer and I sacrificed to have a special evening buy paying the rates which are not cheap and I expect them to live up to what they as a Service Provider Promise.

And they didnt. I will not give up I will continue to try and get a response from this company.

Hopefully you had a good results to your complain.


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