FirstEditing
17 W. Winter Park Street
Orlando Florida 32804
United States of America
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FirstEditing EZ Speech Writers Promised a lot but delivered little Orlando, Florida
*REBUTTAL Owner of company: Satisfaction Guarantee
1Author
0Consumer
0Employee/Owner
(Actually, not literary agency - it is an editing service) I was writing a book that required editing. I started a web conversation with First Editing, and over a few months, received a sample of what they could do, which looked pretty good. I then received a series of phone calls and emails from their sales people. I agreed to their terms and submitted my manuscript. They required payment in advance, which I did. They then did a nice job on one chapter, so I sent a few more and bang! it all fell apart. They assigned the editing to an employee or contractor of theirs who spent all her time, and my money, finding every instance of single-quotes that should have been double-quotes. To the tune of about $500. That is not a misprint. I then began a long series of emails complaining to them, with them responding that they had other editirs (their employees) review the work and they had the opinion that it had been done just fine, thanks. Surprise. First Editing then cut off the email exchange, deciding that no response was their preferred way of handling this. So I am out $500 more or less, and on top of that I had to hire someone else to do the editing so that I could publish my book. They set me up and then walked off with the money, leaving me with very little indeed.
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REBUTTALS & REPLIES:
1Author
0Consumer
0Employee/Owner
Updates & Rebuttals
#1 Owner of Company
AUTHOR: Client Services - Orlando (United States of America)
SUBMITTED: Monday, March 01, 2010
POSTED: Monday, March 01, 2010
As we have so few requests for refunds, I am familiar with this case/claim.
The work provided included CORRECTIONS of all errors within the document. Thus, the single quotes were automatically corrected throughout the entire document as part of the editing service. (Yes, it was excessive.) The client claimed that this was unnecessary and stated that the correction only needed to be cited once.
This is a rather unusual request as we provide the necessary corrections to the entire document on behalf of the client. Thus, the client has all the changes made directly to their documents. They need only review the editing provided for them. Should the client wish to NOT accept the changes provided on their behalf, they may simply select that option within Track Changes when reviewing the document.
The client was asked to give specific concerns regarding any other "errors" or omissions that they felt were made by their editor. If that information is provided, we gladly re-edit the document at no cost as part of our satisfaction guarantee. We did not receive that information. Perhaps the client had already hired the other editor.
Nevertheless, we would be happy to rectify this situation immediately on the client's behalf. Please simply contact our Client Services Department and refer to this report.
