I was injured in 10/09 and was unable to work. I called Chase in the end of 12/09 because I was not going to be able to pay my payment for that month. I explained to them what happened and they told me to apply for a loan modifaction. They would take my 12/09 and 01/10 payments and defer them to the back of the loan.
I was to start trial payment on 2/10 for the amount of $930.00 per month. My regular payment was 1105.00 per month.
I have done everything that they have asked. Sent in everything that they asked for. I was told that my modification was in the final stage.
Called to make my payment on 8/7/10 and was informed that they would not accept my payment. I asked them why. The man on the phone said that my modication had been denied due to the fact that we do not make enough money to quilify for this modification. He told me that I was 5490.00 delinquent in my payments plus 485.00 in late fees. According to the papers that I received from Chase, this modification should take from 6 weeks to 3 months. It has been 8 months and just long enough for them to add up all the payments to determine that I was 5 months deliquent and they can forclose when I am totally 4 months deliquent.
I asked how was that possible, I have made every payment that was required. He said that because my modification was denied, they took back off the two payments that had been deferred and added them to the 1105.00 per month that my payment was supposed to be and then deducted the payments that I had made. Funny, I have made the payments every month.
This man told me to get another job to increase our income. I explained that I am disabled due to injury and then surgery. He stated that it was not his fault that I purchased a home I could not afford!!! I was so angry that I yelled at him and hung up.
I have lived in this home for 11 years. I called back and spoke to another person and she was quite nice. She told me the same thing about the calculation of the payments and amount owed. She told me that the modification had been denied on 08/06/10. She told me that I needed to go western union my payment to them that day. This was on a Saturday at 1:00 in the afternoon. I asked her if I could make the payment on Monday 8/9/2010 when the banks open. She said I should not wait because my home was due to be tagged for foreclosure on 08/09/2010.
I have never been notified that my modification has been denied. I received a certified letter stating I was getting a warning of forclosure on my home and that I should apply for a LOAN MODIFICATION!!! Yesterday I received a letter letting me know that I can use their PHONE FASTPAY instead of Western Union.
If this woman had not let me know about making that payment, I would have been forclosed on. Without any notification!!! She said as long as I make my payments by the end of the month, they will not be able to forclose on me.
How many other people have had their homes stolen out from under them and nothing is being done about it.
Chase bank is commiting unethical practices. They should be held accountable.
