The following is based on my opinion and/or facts:
I recently had a similar deceptive problem with GMAC and from what I read on the internet it seems to be a pattern of wrong doing that should be investigated by your States Attorney Generals office, Federal Trade commission, Banking commission, Etc which I will be filing with including Obama's office. Its disgusting taxpayers money was wasted on GM and GMAC they should of went under.
I paid off the entire "remaining unpaid balance" stated on my first statement and then they still want to deceive me for more by charging me improper finance charges,etc.
Consider this a formal complaint
and a request for a detailed explanation and analyst of my account. I would
like my account reviewed and a returned response in writing for over charging
me excessive finance charges and erroneous charges. Consider this as a
qualified letter of request. I also feel it’s deceptive to state on my first
statement “remaining unpaid balance” $23,536.37 along with a amount which every
norma common sense person would believe to be the “remaining unpaid balance” as
a final amount to pay on the account as I and every common sence person would believed
was the final amount and include finance charges. Why state an amount on the
statement if this amount for “remaining unpaid balance” has no meaning? The
word “Balance” is defined as “something left over, remainder”. I think its just
another way GMAC to be deceptive and over charge a confused customer for days
of additional finance charges. I also feel the “Pay off amount” of $146.82 is
wrong and excessive. I spoke to five GMAC representatives and increased in
Supervisory rank as I went along (Kieth#kfh663, Ryan#raaqa663, Richard# rkk622,
Melanie Dotson branch 622, and Randy Godfrey-operations manager) on October 5, 2009 and three of them
informed me of different Payoff amounts for the same Pay off date of October 09, 2009 . So if the
Representatives can’t figure out the correct pay off amount how do you expect
individuals to get it right? I think its deceptive that GMAC does not include
the Pay off amount for the due date as a Representative agreed with me. I also
found the representatives to be arrogant, inflexible, unprofessional, non assistant,
etc. Representative Bill said “the statement amount stated for remaining unpaid
balance is the WRONG amount and I should of went online for the correct
amount.” This appears to be admitting GMAC is being deceptive by posting this
amount on the statement and this same amount was online also in a way to trick
people. After this experience I will never use GMAC and/or Ally for any
financial needs as it appears GMAC has a pattern of deceptive business
practices. I’m requesting a refund of this $146.82 because of the deceptive
remaining unpaid balance. All representatives refused to waive these finance
charges and refused contact information for the Corporate Executives office. I
await your reply before filing a complaint with Local, State and Government entities.
GM and GMAC Same old tricks with taxpayers money. I had this loan from my last American vehicle bought from a deceptive GM Dealer.
Send your complaints to Local,State and Governemnt officials and consumer protection agencies and just maybe something will be done.