h&r block in affilation with household bank ripoff, misleading ,inaccurated information

this is my story...we went to h&r block for two years. this year when we went we were told we would have a 24 hr. refund. Well, two weeks later we still don't have it. So we requested a letter from the bank on why we didn't qualify for the 24 hour loan.

When we recieved the letter it told us the reason...which is....this....more than one eic dependent for primary based on prior tax return..and it said to refer to the certifiaction section of the loan. We refered to that section and there is nothing in that agreement even close to why we would not qualify.

We sighned that agreement knowing why we may not qualify and that info was not in the agreement. After two weeks of phone calls H&R block and their bank is clueless.

We are now filing a complaint for false info and faulty bussiness. These two companies are not taking the blame and because of a mistake one of them made, my bills are behind and I am the one who has to explain.

when ppl depend on that refund and recieve misleading ,inaccurated information there is a problem.In the loan it does say why you would not qualify,,,,so why wasn't my reason in that loan?????? Out of everyone I talked to, not one person has the same excuse therfore there is no legitamate reason .