wished
  • Report: #326398

Complaint Review: HSBC Auto Finance

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  • Submitted: Tuesday, April 15, 2008
  • Last Posting: Tuesday, April 15, 2008
  • Reported By: — tomball Texas
HSBC Auto Finance
5855 Copley Dr San Diego California 92111 U.S.A.
  • Phone:
  • Web:
  • Category: Loans

HSBC Auto Finance is holding my vehicle's title HOSTAGE!?! San Diego California


1Author 1Consumer 0Employee/Owner

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My auto loan was paid off over two months and I still have received the title. Initially, they claimed the title had been mailed via USPS first class. When I got tired of waiting and requested a Lien Release, HSBC changed the story and claimed the title had been sent to my state electronically. I've requested a lien release numerous times only to receive a response stating "the title was sent 31 days ago". Funny thing, they use "31 days ago" even though their responses are weeks apart.

I've since filed complaints with HSBC Office of the President, Office of the Comptroller of the Currency and the Better Business Bureau. At this point a lien release would suffice...

Mark
tomball, Texas
U.S.A.

This report was posted on Ripoff Report on 4/15/2008 8:09:28 PM and is a permanent record located here: http://www.ripoffreport.com/loans/hsbc-auto-finance/hsbc-auto-finance-is-holding-m-c256a.htm.

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#1 Consumer Suggestion

They strike yet again!

AUTHOR: Cat - Hendersonville (U.S.A.)

SUBMITTED: Tuesday, April 15, 2008

I would say you are lucky you have only been at it two months, but I know that does not help you out. Call them so many times a day they know your name cause only WHEN they get sick of hearing you will they get their butt in GEAR and do something!!!!!

As you have discovered they are bottom feeders to be perfectly honest. However, that being said it did take me about 3 weeks when we paid off our 2006 Equinox, so that is why I said two months isn't too bad for these guys.

I used to live in Tomball, actually we lived there when my college senior was born! So although this may not help you much you struck my eye. lol

These guys are horrible to deal with and you have to stay on them. That is the only way you will get your title anytime soon.

Good luck!

Cat
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