Long Beach Acceptance Corp. Elderly Mother being ripped off by Long Beach Acceptance Corp. Los Angeles California

My father just passed away two months ago, when he purchased their new car 2 years ago he put insurance on the loan that would payoff the car if he were to die.

My sister and mother and I have been trying to contact their customer service for the last 2 months. Everytime we get through to some one they put us on hold to check on the matter, then promptly our calls are dropped.

My mother continues to make the payment because it is the only vehicle that she has and she does not want a bad credit rating. Another payment is due and I feel like telling her not to make the payment then someone will contact her and maybe staighten things out.

Bigd
corvallis, Oregon
U.S.A.