Nuvell Auto Finance Company
PO Box 2365
Memphis Tennessee 38101
U.S.A.
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- Phone: 800-3503561
- Web:
- Category: Loans
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Nuvell Auto Finance Company Just bad Business!! Rude & Uncooperative people!! Memphis Tennessee
1Author
1Consumer
0Employee/Owner
I have a loan through Nuvell--I have paid well--never late once in 2 years. I recently went on Maternity leave earlier than expected and contacted the company to make arrangements. I informed them that I had planned on working 2 months longer--but had complications and had to go into the hospital much earlier than expected.
I wanted to ask about getting my payment deferred. I called 3 days before my payment was due and spoke to 2 people--I was told that for the month of October--they were unable to do any further deferrment requests--but due to my excellent payment history and credit score--I would have no problem getting the deferrment approved--just call back the beginning of November. (By the way--I have always paid more than the amount due--so actually I shouldn't even owe the October payment--but they said they couldn't due that--it was already applied to the principle.)
I called back on November 3rd--my payment was due the 26th--and according to the man I spoke with the 1st time--I had a 16 day grace period. On the 3rd--they said they would submit the request--no problem--it would take 2 days to process. 2 days later I receive my 1st phone call--my payment is now 8 days late--they ask me if I am going to make my payment--I explain the situation--and they say--oh--your request was denied. I say--why--oh well you have a good history and aren't late enough yet on your payment. I ask to speak to a manager--they say no--call back next week.
I hung up--called right back and finally got a hold of a manager--who tells me that she will handle it from here--no worries--that she can't do the deferrment until November 20th--but she will approve it then--in the mean time--I should not get anymore calls. Today is November 19th--I am going to call tomorrow--and I have gotten 58 phone calls since I talked to that manager on November 3rd--to my cell phone. The have also called my home--17 times, and my work--not sure how many times exactly there--they don't leave a message.
I have talked to a few reps and explained I am working w/a manager--but they don't care--they are rude and ugly to me. I will refinance next year and never use Nuvell again. This is an absolutely horrible company to do business with.
C.W.
San Antonio, Texas
U.S.A.
Click Here to read other Ripoff Reports on Nuvell Auto Finance
REBUTTALS & REPLIES:
1Author
1Consumer
0Employee/Owner
Updates & Rebuttals
#1 Consumer Comment
AUTHOR: Nikki - Coconut Creek (U.S.A.)
SUBMITTED: Thursday, November 20, 2008
POSTED: Thursday, November 20, 2008
I have had my car with Nuvell for 2 1/2 years. I have paid ontime every month and always pay more. Around 6 months ago, I called them 2 weeks before my payment was due to request a deferment. The person I spoke with was rude and told me they do not give deferments. The only way I might be able to get a deferment was to wait until I was 2 weeks late, then ask for one. At that time, I chose to just make the payment because I didn't want to be 2 weeks late since I had never been late.
Last month, I had to be 2 weeks late. When I was around 12 days late, someone from the collections department finally called to find out where my payment was, I asked if there was any way I could get a deferment. The girl replied, "Of course. Would you like 2 months?" She looked over my account and also said I would not have to pay any up front interest because my account was ahead of schedule for making more than my monthly payment.
Shortly after that, I received a letter from Nuvell stating I had a 2 month deferment, when my next payment would be, and that I owe nothing extra for the granting of the deferment. Nothing funky on my credit report either.
Their regular phone agents are not authorized to allow deferments and they make it sound like the company does not grant them at all. However when it gets to the "late" agents, they can grant them. The only problem with waiting for that late phonecall is if they would not grant you the deferment you were counting on.
It's really a shame that they will not reward you for being proactive with your account. It seems you have to wait until they call you looking for payment.
Hopefully all works out well with you. Have fun with your baby! Don't lose any sleep over this, you need to rest.
