Ocwen Loan Servicing Unethical Practices/ Thiefs/ Incompetent/ Foreign Orlando Florida

Two years ago we refinanced our loan in efforts to reduce our interest rate. Instead, we were naively roped into a refinance that was eventually bought by Ocwen Loan Servicing. In addition to a ridiculously high interest rate (8.875%), Ocwen had the audacity to call us during our most recent refinance, to tell us that we were late for a payment when they in fact; the loan had been paid off in its entirety. Since the beginning of our most recent refinance, Ocwen has repeatedly, through multiple foreign customer service representatives, lied to us about sending our insurance company to the Escrow amount. Maybe because it's difficult for them to understand the English language, I don't know; however, I do know that it is NOT okay to lie about providing services that they should have followed through on and not kept documentation of our requests. Long story short, my family is waiting for approximately $950 that is rightfully ours and Ocwen refuses to issue right away. Ultimately, they are dishonest, thiefs, that are taking American jobs away from American workers! Something has got to be done!

Kimberly
Denver, Colorado
U.S.A.