Rip-off Report Investigation Negotiation Center of America joins Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.
..A long name for a program that does a lot for both consumers and business alike.
Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, ..A program that benefits the consumer, which assures their complete satisfaction and confidence when doing business with a member business.
As a matter of policy, when Rip-off Report is retained by a company to mount an independent investigation and to publish our findings, we examine the truthfulness of the consumer complaints using every bit of information at our disposal. Our process is systematic and highly effective because: 1) It takes place at the consumer level and 2) the company or individual in our Corporate Advocacy Program must commit to 'doing whatever it takes to make things right with their customers.' By working closely with the company or individual, Rip-off Report can track the footprints left behind when their promised level of customer service is actually followed by the solid ground of real behavior. Only then do we publish our findings.Rip-off Report cannot ever guarantee any product or service, but we can only report what we find, in order to help you get a better understanding of the company or individual we are investigating. That having been said, the conclusion Rip-off Report came to after our investigation, to the best of our knowledge, is that this company is a reputable firm, offering products and services of real value.
Negotiation Center of America is currently working toward putting together an association called “The National Loss Mitigation Association” to “police” the industry. The owner of the company tells Rip-off Report, As a key player in the “Loan Modification Arena” they are well aware that our industry is full or outright “Scams” in which people who fall prey will never get a loan modification because these companies do absolutely nothing. Negotiation Center of America is currently working toward putting together an association called “The National Loss Mitigation Association” to “police” the industry. The National Loss Mitigation Association ("TNLMA™") is a national coalition of loss mitigation professionals which seeks to promote good practice in the loss mitigation industry, to protect the interest of the American homeowner and to represent loan modification companies in the development of laws and regulations. Although we do collect up-front fees, we are extremely selective of the files we accept because if we don't get the client a successful modification, their money will be refunded less an administrative fee. Our main concern is centered on the client & we are willing to put our money where our mouth is.
Check out the website TNLMA http://www.tnlma.org/ALL COMPANIES GET COMPLAINTS, BUT HOW THE COMPANY HANDLES THOSE COMPLAINTS, SEPARATES GOOD BUSINESSES FROM BAD BUSINESSES.By Ed Magedson - Founder, Rip-off Report
Negotiation Center of America approached Rip-Off Report last month with the express purpose of resolving consumer concerns posted on Rip-off Report. After a recent mailing to everyone who filed a Rip-off Report, it became apparent that Negotiation Center of America is sincere in their commitment to remedy any and all customer concerns. Company executives stated to Rip-off Report that Negotiation Center of America has now dedicated a portion of their customer service team to work exclusively on making improvements in the customer service arena. These changes were implemented as a direct result of feedback they received from Rip-off Report.
As a sign of their commitment, Negotiation Center of America recently had several meetings with their representatives to discuss the proper courtesy that should be extended to each and every person who calls.
Negotiation Center of America CONTINUES TO CLARIFY WHO THEY ARE AND WHAT THEY CAN DO FOR CLIENTSOne of the surprises that came from the Rip-off Report investigation was the 2 negative complaints that were published about Negotiation Center of America were not actually from customers who had paid for their service, but from potential clients calling in to inquire about their service. It appears that they had a problem with 2 representatives who handled the initial calls. One of their representatives was let go & the other was counseled on how to better deal with prospective clients. This kind of problem is common with any business.
ANY BUSINESS THAT CAN ADMIT THEY MADE MISTAKES AND CORRECTS THOSE MISTAKES IS A BUSINESS YOU CAN TRUST AND WORTH DOING BUSINESS WITH
Company executives also stated that over that last few months they have upgraded to a phone system which will allow them to monitor & record all future calls. Not only should this solve the problem from ever occurring in the future but it can be used as a means to better train future representatives.
Because of our investigation and the sincere efforts put forth by Negotiation Center of America, Rip-off Report is proud to give Negotiation Center of America a positive rating. All in all, the company implemented strategic changes to its Customer Service Department and reached its goal of achieving total customer satisfaction through excellent service. This was made possible by a totally honest approach to corporate introspection.
Negotiation Center of America stated "We understand that the only way to grow as a company is by first recognizing our weaknesses and then committing the resources necessary to fix the problems those weaknesses have created". He then added, "We know that we have made mistakes, all businesses do, but I can assure you that we are 100% committed to resolving those issues and creating an excellent experience for our clients".
Negotiation Center of America CONTINUES TO GO ABOVE AND BEYOND BY IMPLEMENTING QUALITY ASSURANCE PROGRAM. Negotiation Center of America has also started an "Excellence in Action" program. Emails are sent to clients after key conversation to make sure that clients understand the complete loan modification process and the general time frame of each of the steps in the process. Thanks to the feedback from clients, Negotiation Center of America has made changes to the information presented and is currently training their staff on how to be more effective in better communicating the entire loan modification process from start to finish..
Negotiation Center of America GIVING THEIR CUSTOMERS THE BENEFIT OF THE DOUBT... A Negotiation Center of America executive said " We can sometimes get a client in a financial hardship a rate of 2.5% and it's still not enough, their hardship is so great they may have to let the home go." In the business that Negotiation Center of America is in they understand the pain associated with paying a high interest rate which may be adjustable and they have built a team around reducing that pain as much as possible.
Rip-off Report knows, there is no company or individual that is perfect – Negotiation Center of America knows this also and demonstrates their need for continuing improvement - that is why Rip-off Report feels you can be completely confident, safe and secure when doing business with them as a member of
Rip-off Reports' Corporate Advocacy, Business Remediation & Customer Satisfaction Program.RESULTS OF MAILING TO ALL THOSE WHO FILED A RIP-OFF REPORTAs a part of the Corporate Advocacy Program - Rip-off Report sent an email to every client who filed a Report on Negotiation Center of America and I would now like to share the results with you.
As state above.. the 2 negative complaints that were published about Negotiation Center of America were not actually from customers who had paid for their service, but from potential clients calling in to inquire about their service. It appears that they had a problem with 2 representatives who handled the initial calls. One of their representatives was let go & the other was counseled on how to better deal with prospective clients. This kind of problem is common with any business.
It is Rip-off Report's philosophy that it is much more beneficial for the consumer to see how a company like Negotiation Center of America takes care of their mistakes. No company is with out its share of problems, however, there are many companies who continually sweep those problems under the rug and never achieve the growth that other companies such as Negotiation Center of America.
Rip-off Report feels Negotiation Center of America has learned from those 2 potential customers who have complained... and they even seemed to be thankful for those who have brought problems to their attention.
Negotiation Center of America shows leadership by joining the Corporate Advocacy Business Remediation and Customer Satisfaction Program.Keep in mind, Negotiation Center of America has worked with hundred's clients and with only 2 Rip-off Reports to show for it. What really is amazing that despite Rip-off report appearing on most search engines right above Negotiation Center of America, their complaint ratio is less then one tenth of one percent. Rip-off report feels that this is significantly below the industry standard for the clientele that they work with. From our perspective, it is quite unusual for a company who has had so few complaints request on their own to be a part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Negotiation Center of America is showing leadership for other companies to follow that care about their clients.
ABOUT THE CORPORATE ADVOCACY PROGRAMWhile Rip- off Report does not endorse any company, including Negotiation Center of America, overall, our research demonstrated to us that Negotiation Center of America is a solid, reliable company that stands behind its service.
Many companies that contact Rip-off Report make claims that the Reports about them are false, were filed by the same person or even a competitor. Yes, Rip-off Report knows this can happen from time to time; however, we know this is not true most of the time. From federal to local law enforcement agencies, most use Rip-off Report regularly. When Rip-off Report works with law enforcement to assist consumers, never once have we heard from any agency that the Reports filed had bogus contact information. These agencies include FBI, FTC, SEC, Homeland Security, US Postal Inspectors, Justice Department, IRS, Federal Prosecutors and local law enforcement in the USA along with government agencies in more than eight other countries.
Rip-off Report does not solicit its Corporate Advocacy Business Remediation & Customer Satisfaction Program. Any participation in this program is completely voluntary and at the request of the program member.
This program requires the Member Business to agree to satisfy all complaints - past, present and in the future, even when those complaints come to us by e-mail.
The Member Business must also state improvements they are willing to make to their business which benefits the customer to avoid the reported problems from happening again in the future.
Anyone contacting the following e-mail address will get immediate attention. (within 3-5 business days, usually with in 24 to 48 hours) We ask that you contact Credit Solutions Customer Service:
info@ncaloanmods.com RIP-OFF REPORT CHARTING NEW TERRITORY
..Consumers should feel confident and secure when doing business with member businesses.
..Remember, just because a company or individual is reported on Rip-off Report does not mean you should not do business with them. Use Rip-off Report information as a tool to your advantage. Be knowledgeable about any company or person you hire. Also, don't be afraid to ask questions and get additional information until you feel comfortable in allowing them to work for you. Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize Rip-off Report is chartering in new territory, working to make a change for both consumers and businesses alike.
Consumers can feel confident and secure when doing business with Negotiation Center of America
Here's why.
Negotiation Center of America made a commitment to and are a proud member of Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business .... Check out Negotiation Center of America website ..www.negotiationcenterofamerica.comSincerely,
ED Magedson- Founder
EDitor@RipoffReport.com
www.ripoffreport.com
Rip-off Report
PO Box 310 - Tempe, Arizona
U.S.A
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