hotwire Would not honor price match Internet, Internet

I reserved a vehicle from Hotwire on Tuesday January 10. On Wednesday January 11,   my friend went directly to Budget and reserved the same vehicle for the same dates for $144.37 less. Wednesday evening, called Hotwire and explained the situation. Trevor said I fell within the 48 hour Price Match Guarantee and send in the paperwork. I offered to email but was told to mail or fax. I faxed the paperwork Thursday morning with my phone number to call.

I received an email back Thursday afternoon stating that I was not eligible for a refund because the document showed a different time. The pickup time showed 4:00pm. Mine said 4:30 pm. But everything else was the same. My friend called Budget and had her pick up changed to 4:30 pm. It was still $144.37 less. I called Hotwire Thursday evening and told them there is no price change and my paperwork shows 4:30pm and I could email to them right away. I was told I could not email and would have to fax or mail it in, but it did not matter because I was beyond the 48 hour time limit. Spoke to 2 supervisors.

Now correct me if I am wrong, but had I mailed this in, I would have been automatically denied because it would have been received beyond the 48 hour time limit regardless. How much more deceitful can this be?