Report: #817314

Complaint Review: Prime Time Shuttle

Submitted: Tuesday, January 03, 2012
Last Posting: Wednesday, January 04, 2012
Reported By: Gold Coast Cab — Oxnard California United States of America

Prime Time Shuttle

PO Box no address Los Angeles California 90045 United States of America

Phone: 310.536.7922
Web: www.primetimeshuttle.com/contact.html
Category: Local Transportation

Prime Time Shuttle PRIME TIME SHUTTLE NEVER EVER AGAIN WILL I USE THIS SERVICE!! Los Angeles , California

*UPDATE Employee: I'm more than happy to...

1Author 0Consumer 1Employee/Owner

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My Name is Jim C I am the owner of Gold Coast Cab of Ventura California I would never ever use this company for anything ever again!! I was called by prime time shuttle on 1/1/12 early in the morning. I was ask to pick up a person they doped the ball on and did not send the shuttle for. On 1/1/12 they ask me to take her to Burbank airport for them. Now she wants to be reimburse for her cab fare but prime time will not talk with me or her on this matter. I was hung up on 3 times by the consumer service people and now they won’t answer the phone. No Excuse for this pore service after all she had reservation well ahead of time and she paid in advance for this shuttle She almost missed her plain and will never ever use this
service again!! 95 complaints closed with BBB in last 3 years | 54 closed in last 12 months This is a link to the BBB of LA see for yourself

Check with the Better business bureau

This report was posted on Ripoff Report on 1/3/2012 12:18:45 PM and is a permanent record located here: http://www.ripoffreport.com/local-transportation/prime-time-shuttle/prime-time-shuttle-prime-time-146e8.htm. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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1Author 0Consumer 1Employee/Owner

Updates & Rebuttals

#1 Employee

I'm more than happy to...

AUTHOR: Bobby Gibson - Los Angeles (USA)

SUBMITTED: Wednesday, January 04, 2012

You can contact me directly anytime.

Our policy is to reimburse customers for the cost of a taxi minus the original fare. So there's no reason why a customer service agent wouldn't be happy to do that for the customer.

Bobby Gibson
Marketing Manager
bobbyg@primetimeshuttle.com
310-862-0022