• Report: #518861

Complaint Review: America's Best Value Inn

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  • Submitted: Tuesday, November 03, 2009
  • Posted: Tuesday, November 03, 2009
  • Reported By: Anono Yobusisnes — Birmingham Alabama United States of America
America's Best Value Inn
Americas Best Value Inn Bessemer/Birmingham (8320) Birmingham Alabama United States of America

America's Best Value Inn TOOK MY MONEY Birmingham, Alabama


1Author 0Consumer 0Employee/Owner

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BEWARE: On Oct 24, I checked into the America's Best Value inn Located at 1813 Crestwood Boulevard Irondale, AL 35210 US.  My wife and I entered room and got settled. After making a run for dinner, we arrived at the hotel around 830pm to settle in and go to sleep.  We left the TV on while we slept.  Approximately 1:30 am in the morning, my wife was awakened by noise from the TV.  She then looked over towards me and saw two dark pea-sized dots on the pillow.  Thinking it was only stains she reached towards the dots and was startled to find out that they frantically scattered at her attempt to touch them.  I was awakened by her call out and immediately turned the lights on.  We jumped out of the bed and noticed more and more of the critters.  Upon pulling the sheets back we noticed approximately 30 TO 40 of the bugs ranging from big to small. It then occurred to me that the room was completely infested.  My personal knowledge of bed bugs reminded me that they suck blood and cause a number of things including itching and rash, but nothing fatal.  We immediately jumped in the shower around 2 am, got dressed, and went to the front office. I called for the desk clerk and told her about the situation.  She didn't seem too surprised about my story; she appeared to have heard about the problem before.  She had a look of disappointment.  I came to the conclusion that she may have heard about the problem before and maybe attempted to rid the site of the bugs and thought they were removed. She said that she would refund my money; i then I told her that I had a reservation for next weekend as well(0ct 30/31 and wanted to cancel both of those nights( Fri 30th, Sat 31) and left.  My wife and I drove home; washed all of our things immediately and sprayed our bags and  luggage to make sure we didn't bring the bugs home with us.  Approximately, a day or two later, I broke out into hives, I have been in discomfort for 5 days now. I recently learned that they did not cancel my reservation at my request and they even charged me 158.00 for nights I did not stay.  I will never go near this hotel ever again......i hope you do not either. Customer service/ Corporate are not empathetic to the needs of customers, the rooms are shotty and infested, and IT HAS BEEN HELL DEALING WITH THESE FOLKS.

This report was posted on Ripoff Report on 11/3/2009 8:12:11 AM and is a permanent record located here: http://www.ripoffreport.com/lodging/america-s-best-value/america-s-best-value-inn-took-4b2f9.htm.

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