• Report: #260612

Complaint Review: Columbia House

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  • Submitted: Friday, July 13, 2007
  • Last Posting: Friday, July 20, 2007
  • Reported By:Sundre Alberta
Columbia House
Columbia House 5900 Finch Ave East Toronto Ontario B1B 5X7 Canada

Columbia House Billing me 4 cd's returned to them unopened and sueing me for non payment Ripoff Toronto Ontario


1Author 1Consumer 0Employee/Owner

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I joined Columbia house in 2006, recieved there 4 cd's. Paid them for them. Keep recieving cd's returned them unopened and cancelled my accounts. Now I am being sued by a finanial collection agency for non payment. I have emailed them several times to clear up their mistake by to no avail.

Laurie
Sundre, Alberta
Canada

This report was posted on Ripoff Report on 7/13/2007 8:57:34 AM and is a permanent record located here: http://www.ripoffreport.com/mail-order-services/columbia-house/columbia-house-billing-me-4-cd-59f4y.htm. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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1Author 1Consumer 0Employee/Owner
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#1 Consumer Comment

So you got your initial offer, but want to skip out on your membership obligation

AUTHOR: John - Brookhaven (U.S.A.)

By signing up for the initial offer from Columbia House, you committed yourself to purchase "x" number of CD's over the next couple of years (I am not sure what the latest offer is).

Columbia House and other places of similiar ilk operate via what is called a "negative option charge". That means, unless you tell them *not* to send the current "featured selection", you will be send and charged for that selection.

From the description in the report, it seems like you were not declining your Featured Selections - so they were sending them to you. And they were within their rights. Because of the agreement you signed when you purchased your initial CD's at a greatly reduced cost, you were obligated to tell them when you do not want a particular "featured selection". If you do not tell them you don't want it, then you implicitly order it by default.

If you attempt to cancel your membership before fulfilling your obligation, then they are within their rights to collect the monies that are due to them for the number of CD's that you would be required to satisfy your obligation.
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