Rip-off Report REVIEW:EDitor’s UPDATE: Positive rating and recognition has been given to
Netbrands Media Corp for its commitment to excellence in customer service.
Ripoff Report’s discussions with Netbrands Media Corp have confirmed an ongoing policy by the company to total client satisfaction. Netbrands Media Corp, tells Ripoff Report they are constantly updating and changing its business processes to better serve its customers. One company executive stated “they love to hear from thier customers, employees, and friends so they can better serve their customers..” With a belief that whether the feedback be positive or negative it gives them a chance to better there business and deliver a better experience to thier clients.
One of Netbrands Media Corp’s executives in charge of customer relations, Mr. Andre Kustos, has informed us that his personal philosophy is that his clients are a precious resource and the lifeblood of the business. As a successful businessman, Mr. Le feels it is critical to listen to his clients and respond properly. It has been our number one priority to make sure all customer feedback is listened to and and formulated into a way to either avoid future mistakes or develop methods on how to properly handle them with customer satisfaction in mind.
Another top executive of the company told us that Mr. Kusto's personal business philosophy is based on the premise that "strives to add value in its services as they understand that a successful business model is based on value-added services, and client care”. Netbrands Media Corps mission statement says it all: "Our goal is to provide our clients the lowest prices, best value and professional excellence in the industry." Some of the other things Ripoff Report learned in the course of its investigation: typical customer feedback reads: “Netbrands Media Corp (and Mr. Kustos) truly communicate all aspects of the job in a timely and effective manner. We are very pleased with the responsiveness that he and his employees show us. They are serious about meeting commitments, and deliver on all their promises."
Netbrands Media Corp takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this: "Netbrands Media Corp provides a very positive environment to work in. Opportunities for suggestions and improvements in the office are always encouraged. The executives at Netbrands Media Corp are truly concerned about our contribution to the company and providing growth opportunities for us. The mangers take the time to listen and communicate with employees and customers." Ripoff Report was pleased to learn that Netbrands Media Corp’s past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.
Netbrands Media Corp recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Rip-off Report’s Investigation Netbrands Media Corp has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.
In summary, after our investigation, which included discussions with Executives, at the company, Ripoff Report is convinced that Netbrands Media Corp is committed to quality delivery of services resulting in total client satisfaction.
Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike. Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.SPECIAL NOTE ABOUT THE ONE REPORT THAT WAS FILED ABOUT NETBRANDS MEDIA CORP:
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every person who filed a complaint so they can make things right with them.
=====================
NOW TO THE ORIGINAL REPORT THAT WAS FILED =====================
netbrand corp 24hourwristbands.com BUYER BEWARE!! Stafford, Texas
4/6/2011
On 3/21/11 @ approx 4pm I went on line & placed an order with this company. I was attracted to their 24 hr service. My nephew had passed away & I wanted to order wristbands w/ his name on it to be given out at his wake, which was scheduled for Wed 3/23/11. I ordered 150 wristbands w/ his name & hearts on either side w/ the words "Forever in our hearts" on the back. I put a rush job on it & paid an additional $59 for overnight shipping. The whole thing totaled $216.28.
On 3/22/11 I kept checking my order all day long. It was 25 hours & 36 minutes later that they were shipped!!! I kept calling & calling. No answer. I was so stressed out as it was, I did not need anymore stress. Finally @ 11pm I got in touch w/ FedEx when they finally got the package, but they said it wouldn't be delivered till 3pm the following day! That would be 45 hours later. I had to be in Centereach, NY by 2pm!! I was so sick by this I was throwing up, my anxiety medication was not working. On the day of my 26 y/o nephew's wake I am going to the FedEx office to pick up my package personally.
I was outraged. When I opened the package I was even more upset. What I got was not what was shown me when I placed the order + I received the package 42 hours later. Nothing I can do at this point, we had a 2 hour drive ahead of us. So I decided to call them on my drive out there. I was disconnected twice. When I did speak to someone & told them the whole story, she had the nerve to say to me "Well, you got what you paid for"!!!!
ARE YOU KIDDING ME!!! I don't know about you, but $216 is a lot of money for me. I expected 24 hour service as advertised & then you have the audacity to say that to me, like I wasn't worth anything.
I have to say that I will NEVER order from this company again. I filed a complaint with them asking for a full refund of my overnight shipping charge of $59. That is still in progress as of today.
5/5/2011
After calling, email, mailing, faxing, etc to this company, they have refuse all my attention. I have submitted a complaint against the company to the Better Business Bureau. They said that the company has 30 days to answer my complaint. So I waited my 30 days & resubmitted my complaint to the BBB. I just received an email from the BBB saying:
"Unfortunately the company did not respond to the complaint; therefore, we had to close it as "no response". Since the company is not a BBB member we cannot obligate them to answer. However, this will be reported on their company's report for three years. You might want to pursue other methods to resolving this complaint. Again, we do apologize that we could not assist with this matter."
WARNING: This company is not a BBB member!!! DO NOT ORDER FROM THIS COMPANY!!
I WILL seek other methods of obtaining satisfaction. They have not heard the last of me.
5/10/2011
I got in touch with a lawyer. News was not good for me. The lawyer said (& I quote) "It is a buyer's beware as there is very little regulation for online sales. And with them not being a member of the BBB, there is no way of filing a complaint against them" If I had paid by credit card (I paid by debit) you can call your company & dispute the charge. That way, if anything was paid to this company, the payment will be reversed & they won't get paid.
So now I am on a personal crusade to bad mouth this company. I went to their review site & wrote a bad review, but when I submitted it I was sent a message that it will be posted after a moderator edits it.
