Ace Industrial Supply, Inc. Or Ace Tools Substituted product ordered for less expensive product ie industrial grinding wheel. ordered with hubs sent wheels without hubs. Burbank, California

Charlie, I had the same problem. We ordered a specific tool and was sent a cheaper version with parts missing. Became very frustrated because no one would talk to me, always got routed to someone else who couldnt help. Even was told by the manager that they dont issue refunds! Finally I happened to talk to a nice man who seemed very concerned and wanted to help. He even encouraged me to call only him, not the manager, so that tells you how shady this company is. Anyways, after keeping in touch with him and following his directions, we received a check in the mail for a refund. His name is Jerome, and his extension is 1116. Call the main number you have and then enter his extension. Leave a message if he isnt there. And tell him you want a refund, NOT a store credit. I wouldnt ever buy tools from them again! Just be polite and I think he can help you out. Good luck!

Charlie, I had the same problem. We ordered a specific tool and was sent a cheaper version with parts missing. Became very frustrated because no one would talk to me, always got routed to someone else who couldnt help. Even was told by the manager that they dont issue refunds! Finally I happened to talk to a nice man who seemed very concerned and wanted to help. He even encouraged me to call only him, not the manager, so that tells you how shady this company is. Anyways, after keeping in touch with him and following his directions, we received a check in the mail for a refund. His name is Jerome, and his extension is 1116. Call the main number you have and then enter his extension. Leave a message if he isnt there. And tell him you want a refund, NOT a store credit. I wouldnt ever buy tools from them again! Just be polite and I think he can help you out. Good luck!