Nick Fitzgerald of Fitzgerald Builders bid lowest of the nine contractors who bid our front porch job. He did everything he committed to do in the time he estimated. We have a beautiful front porch for less than half the highest bid. He then called us several times in the months after completion to ask if everything was OK.
I asked him about this complaint. He said the lady's windows were delivered to her house by the supplier, then they were stolen. She was responsible for their security. She would not buy replacement windows and immediately filed this complaint against him, because he wouldn't buy replacement replacement windows. He ceased the work, pending the resolution of this complaint. He spent her deposit on the windows and materials and the work that had already been done. So, there's nothing he can do. He said he tried to talk to her about the problem six times. But, she was rude and profane and wouldn't listen to anything he said. So, he gave up.
I feel Nick's a man of his word and a great contractor. Out of over four thousand jobs over more than thirty years, I feel that two complaints, two hard-to-please customers is a great track record. You can't please all the people all the time. And, there are some people that just can't be pleased.
So, please, don't hold these two complaints against him.