Award Mobile Homes down payment ripoff Jasper Georgia

Robin, your statements are just not true. Award Mobile Homes
has a 30 year history of satisfied buyers and has won many awards for our
customer service. Many of the customers who have bought from us are referrals
from other satisfied customers. We appreciate that our customers refer their
friends and relatives to us and work hard to keep their business.

We have no record of not refunding a customer’s down payment
of $7500. For the protection of the consumer, mobile home retailers apply for a
dealer’s license from the state and must adhere to stringent requirements to
keep that license. They also get a business license in the city or county where
they are located. If the dealer does not provide adequate service to their customers, then their dealer’s license from the state would be revoked. If we,
at Award Mobile Homes, had neglected to refund deposits or if there were a
number of other valid consumer complaints against us then our business would
have lost its dealer’s license and been shut down in 2007 either by the courts
or by the city or county who gives us a business license.

To be sure that our record is clean and to verify that what
Robin says is NOT true, we called the local Sheriff’s Department and
Magistrate’s Court. We asked if there were any outstanding records of the
complaints that Robin is describing. One administrator at the Sheriff’s Office
went back three years to look for complaints. In the past three years she could
not find the “over twenty complaints” that Robin says were filed against us and
certainly did not find any “in the past month” based on the date that Robin
wrote about us here. In fact, in that three year computer search of complaints,
there was no record of Robin’s complaint or any other one in 2007 either! Both
of these legal authorities have verified that we are in good standing with
them.

At Award Mobile Homes, our goal is to handle any customer
issue as quickly as possible. Unfortunately, we have no last name, e-mail
address or phone number to contact Robin to get more information to help her
resolve her complaint. We welcome contact from any of our customers with
questions on our homes. We strive for open communication and superior customer
service and are proud of the numerous awards we have achieved in this regard.
If any of our customers has a problem with the home that they have bought from
us, we would prefer them to contact us directly by phone or in person to allow
us to resolve their issue. In a public forum such as this we have little access
to direct communication and thus do not have the transaction information needed
to resolve the issue in a timely fashion.