BE AWARE OF THIS DISHONEST COMPANY AND OWNER:

Admiral Envelope Manufacturing Company, Inc.
214 Sullivan Street, Second Floor
New York, NY 10012

212-473-5060
888-810-6944

www.admiralenvelope.com

Owner/President:   Abbott Seligman

 I would go to the point.  Do not trust these people.  I spend almost a month exchanging mails and also a few calls and I MAKE MY SELF CLEAR ON WHAT I NEED IT.    I talked my self directly with the owner of this company Mr. Abbott Seligman… every time that I called him his only response was… ” Yes I know you explained your self quite clear on your mails…I can do your envelope request… no problem”    First, I requested him a style of envelope (Baronial or Correspondence Style) he mail me another one that I did not approved (Announcement Style).  In every e-mail that I exchange with this man was remarked in the subject part the style specification (and believe me I have many mails to prove it).     Second, My work was affected … I design a line of mini- greeting cards and request him some specific colors on the envelopes.  I mailed him many times regarding one specific color; he never give me a direct response about this, but many mails after he acted like there was no problem about it.   When we sealed our agreement and I gave him my confirmation for my order, a few days after he gave me the news that he do not have that color that I request him.   At that moment it was to late for me to change to another provider so I decide to use another color that I was not happy about, but at that moment I did not have any option. 

Third, before placing my order I did my search and check some brands of papers and also requested some catalogs that I purchase from another company just to have a real feeling of the colors, texture and quality.  I am a very detail oriented person and I was quite sure on what I wanted.  I requested Mr. Seligman to use a specific brand of paper and of course like EVERYTHING else he agree that everything would be fulfill as I requested.    After the color situation I really was having a bad feeling about this man, and let me tell you I was not wrong… another of my surprises when I receive my order was that the paper that I request him to use was not used (He did not use the brand of paper that he requested him).  What a huge disappointment ….the quality and texture was not the same….in a overall bases his job was poor.    Sadly, I am stock now with 6000 envelopes that cost me US$570.90    I live overseas and to return this order it would cost me the same that I pay for or more to shipped back.  I confronted Mr. Seligman on a email and explain him that if he doesn’t look for a happy solution to solve this situation I would be posting my experience, this way people can be aware of his dishonest behavior. 

He requested me to shipped back…but I am not willing to spend a extra cent more.  I request him to pay for the shipping back charges, and he do not agree.    At the end they agreed that they would be refunding me the 50% of the amount that I pay for my order… but let me tell you weeks have past and they do not response my mails (I even give him till a specific day for a final response on my refund or I would be posting my experience).   At the very last moment I do not have any answer and of course no refund of my money from them.  This man and his company they just lie to people to get first the job and of course to trap your money.  Do not trust this people and company.

I talked my self directly with the owner of this company Mr. Abbott Seligman… every time that I called him his only response was… ” Yes I know you explained your self quite clear on your mails…I can do your envelope request… no problem”

I live overseas and to return this order it would cost me the same that I pay for or more to shipped back.  I confronted Mr. Seligman on a email and explain him that if he doesn’t look for a happy solution to solve this situation I would be posting my experience, this way people can be aware of his dishonest behavior. 

At the end they agreed that they would be refunding me the 50% of the amount that I pay for my order… but let me tell you weeks have past and they do not response my mails (I even give him till a specific day for a final response on my refund or I would be posting my experience).   At the very last moment I do not have any answer and of course no refund of my money from them.  This man and his company they just lie to people to get first the job and of course to trap your money.  Do not trust this people and company.

Dear Mr. Abbott,

I am sorry to say there is nothing that I can do at the moment.  I really try many many times to solve this situation with you and your company.  At one moment your rep Linda G explain to me that I would be receiving a partial refund  by Nov 10, 2009, at 10:58 AM.  After that email, I wrote to her several times for a few days, regarding the refund process.  I NEVER receive an answer (NOTHING CAME TO MY MAIL FROM YOUR COMPANY).  After all that writing...I just realize that I have loss my money. 

I place my report by November 23, 2009 I still did not have any answer from Linda G our your self by that day.    All of you just vanish! ...I believe that is not a correct way to solve any situation...situation or problems are NOT solve by telepathy...they are solve dealing out front with then and talking or communicating with the person. 

Now you are telling me, a month after....that you try to solve the situation and suddenly I receive an email from Linda G....regarding that she have refund my credit card that day by December 7, 2009 11:45:22 AM AST.  Also she explain in that mail that she have some type of problems with her accounting computer and it is finally straighten out ....Are you trying to pull my leg.  Please do not treat me like a dummy. 

I have work with customer service all my life, if you have an issue with your customer you have to FOLLOW UP....NOT VANISH....If you have a issue with your customer ..you have to explain how is going to be the refund process ....and NOT VANISH If you have a issue with your customer...you have to handle your self with INTEGRITY ....and NOT VANISH...

If you want .....take your refund back to you.....and do not bother me again, I AM JUST TIRE OF THIS SITUATION....I already have to deal with a big problem AND HEADACHE of dealing with ...6000 ENVELOPES...that you choose your way to reproduce. 

On Dec 9, 2009, at 6:53 PM, Abbott Seligman wrote:

Dear Ms. De Pena:

    When fulfilling thousands of orders, especially when offering custom manufactured products, it is inevitable that an occasional interaction will fail to conclude to all parties' satisfaction. Who, after all, has not made a purchase that hasn't matched their highest expectations? While we make every effort to satisfy all of our customers, and have done so with many thousands, we consider ourselves to be a more accommodating and responsive company than most when it comes to addressing projects that have not worked out to all parties' expectations.

    It took you a full month after receiving your order to determine that you were dissatisfied, during which time you did not indicate to us in any manner whatsoever that you were not entirely happy with your purchase. While we frequently responded to your communications within 1-2 days, it frequently took you 7-14 days to respond to our communications. Despite our written return policy, and the fact that we worked very hard to meet your ever changing specifications, we offered to you a full refund on your order, and then a partial refund when you explained that you'd left the country with the finished product, and would not be able to return it. Once we had mutually agreed on a partial refund, it took us less than one credit card billing cycle to process your refund, and we explained to you that we were experiencing problems with our accounting system that made it difficult to reopen previously completed transactions. We feel that we were very patient and understanding in recognizing your business' needs and limitations while you expected perpetual perfection from us. Rarely does it require forty-six separate emails to conduct a single transaction, let alone such a small one monetarily.


    While you may imagine our company to be 'thieves' and 'liars', you should note that we had effectively taken a material loss on your order before we'd even fulfilled it, and took a further loss in offering a refund to you. Further, you are now well aware that we did honor our promise in processing your refund. We've noted that regardless of our repeated efforts to satisfy you, you have left posted a very aggressive accounting of our interaction on the web site ripoffreport.com. Not only do we feel that your posting is in bad faith, but we believe, after carefully reviewing our communications with you, that the statements you've posted are without verifiable merit, and are slanderous. You can not publicly make the claim that a company or person is a 'liar' or a 'thief' without having the evidence to back that claim. This is a far cry from describing your dissatisfaction with an interaction. We also ask you to bear in mind that making outrageous and incoherent claims in such a public forum is a double-edged sword; once reading this posting, your potential customers and vendors will also have the opportunity to judge whether your company is one that they would want to risk conducting business with.


    We wish to recognize that there was a delay in the processing of your credit. However, we ask that you can also appreciate that such things as computer failures do occur, and that unforeseen delays can occur. Had you called with your concerns, it would have been our pleasure to discuss them with you, and to settle your worries about being refunded. We politely request that you consider removing your posting within the next twenty-four hour period as an act of good faith. We do not want to pursue this matter further, but we believe that you have disparaged our good name without justification in a manner unbefitting the situation, and want to provide you with the opportunity to remove the posting at your own choosing. Should you wish to discuss this matter, you may contact us directly at our office. Please be advised that we are not prepared to make any further financial offerings, but at this point solely seek a civil and polite closing of this matter.

Regards,

Abbott Seligman
President
Admiral Envelope Mfg. Co., Inc.

When fulfilling thousands of orders, especially when offering custom manufactured products, it is inevitable that an occasional customer will be dissatisfied with the product. Who hasn't made a purchase that hasn't matched their highest expectations? As the fully disclosed communication we provide below will demonstrate, our customer had little to be dissatisfied with. But, above and beyond that, it is one thing to be dissatisfied with a company's service, and fully another to publicly make slanderous and false claims that a company or person is a 'liar' or a 'thief'. Without verifiable evidence such slander is a crime, and in this case, one that we may consider pursuing. As Ms. Shakira De Peña of Funky Doggie & Co. Greeting Cards must also recognize that making such outrageous and incoherent claims in such a public forum is a double-edged sword; once reading this posting, her potential customers and vendors will also have the opportunity to judge whether her company is one that they want to risk conducting business with.

For those customers who have read Ms. Shakira De Peña's excited and unsupportable claims here, we wish to refute her statements. In order to allow readers to decide for themselves, we have provided the entire history of our communications with our customer. We hope that readers will quickly note that the customer repeatedly changed every aspect of the specification of her custom manufacturing order, which took her two months to nail down, disappeared from the communication on numerous occasions for weeks at a time as we geared up in preparation for her project, demanded immediate responses whenever she was available, expecting responses on weekend nights, pushed for an unrealistic manufacturing deadline that we still managed to meet according to our listed manufacturing policies, agreed to revisions in materials and colors based on her ever changing order specifications only to complain later about such revisions once the product was delivered, and ignored details that we explicitly specified, such as the fact that baronial (pointed flap) envelopes were not available in the size she was repeatedly specifying, forcing us to make some assumptions when we could not get her to explicitly clarify her needs despite repeated requests. Ms. De Peña was also unwilling to accept that, due to the current financial stresses on the paper industry, some materials and colors would not be consistently available as the international paper manufacturers are attempting to cut their product lines to only the most requested colors and the least amount of shelved inventory; she seemed to feel that this was our fault.

Our company consistently accepted and worked with the customer's revisions, continued to honor a price quote on an order that changed repeatedly, were responsive and helpful in our replies to each and every one of her communications, and produced a product in one week that took her eight weeks to describe without charging any rush surcharge. It took our customer an entire month after receiving the product to email us describing her dissatisfaction, and this first email was filled with threats and claims that she was unsatisfied with materials that she herself had explicitly approved in writing.

We offered her a full refund on the condition that she returned the product to us. When the customer explained that she had left the country with the product and that it would be very expensive to return them, we offered to refund fifty-percent of the price of her order, despite our policy of custom manufactured products being unreturnable, writing off all profit on the project. She then posted this complaint while our accounting department prepared a refund. If anything, the sole legitimate complaint she may have is that it took us four weeks to process her refund (still within a single credit card billing cycle), which we explained to her would be delayed due to the fact that our billing department was in the process of recovering from a catastrophic accounting software failure.

As a last attempt at reconciliation, we sent a letter to the customer on December 9th, politely asking her to remove the harsh posting at ripoffreport.com, in light of our view on the matter, and with the customer now knowing that we had complied with our mutual agreement for a partial refund. Our letter is included below. The customer's response, also included below, implies that she attempted on numerous occasions to obtain confirmation of progress on her refund during the time when our computer accounting records were being recovered. We have saved and listed below every single communication received by our customer; no such communications were ever received by us. Given our responsiveness to all of her concerns over the previous three months, the customer had entirely no reason to believe that we were simply ignoring her queries, if in fact, such queries were ever actually sent. Given her final refusal to remove the posting, we have been compelled to respond here.

We hope that the discerning buyer will recognize the telltale markings of a customer who couldn't have been satisfied at any level of service, and will come to Admiral Envelope for reliable, personalized service of their custom envelope manufacturing needs. We warmly invite any concerned party to contact us directly regarding this matter so that it can be discussed in a forthcoming manner. We will gladly put you in touch with a few of the many thousands of regular customers who have counted on our reliable services through the fifty plus years we have been in business!

Regards,

Abbott Seligman

President

Admiral Envelope Mfg. Co., Inc.

A sequential, verbatim history of all communications with Ms. Shakira De Peña of Funky Doggie & Co. Greeting Cards follows:

Ms. De Peña first contacted us August 5th of 2009 by email:

Subject: Mini Envelope

Hello!! I have an interest in your mini envelope.  Please provide me with your colors and brands of papers.  I am looking for white, black and bright blue and pink, Christmas red, Halloween Orange.  I am looking for a very nice texture and quality.  Please let me if you sale samples.

2 5/8 X 3 5/8, OS, 1" flap

On August 6th, we replied with the following:

Subject: Re: Mini Envelope

How many?

Near the end of the same day, the customer replied:

Subject: Re: Mini Envelope

Thanks for your prompt response.   I do not have the total amount at the moment but I believe it would be a minimum of 500 per color or more.  I am quoting with different companies and also checking for quality and the texture of the envelope. If I find the colors and the quality that I am looking for my product I would placing orders monthly.  Please let me know if you sale samples.

On the following morning, before we had provided a price quote, the customer sent a second request:

Subject: Re: Mini Envelope

please quote 500 each color and 1000 each color 

A few hours later the customer sent an additional email:

Subject: Re: Mini Envelope

Waiting for answer...

On August 10th (the two days in between were weekend days), we replied:

Subject: Re: Mini Envelope

Here are the stocks I used on this estimate, you have two options on the colored stocks.

60# Mohawk Brite Hue Semi-Vellum Text in Blue, Ultra Pink, Red & Orange, or

60# Astrobrights Smooth Text in Reentry Red, Orbit Orange, Lunar Blue & Pulsar Pink

Black – 60# Astrobrights Smooth Text, Eclipse Black

White – 60# Endurance Offset (our 24# house wove)

2-5/8 x 3-5/8 Envelope, Open Side/Side Seam with a 1" flap, Regular Seal Gum

500 or 1,000 each of white, black, bright blue, bright pink, Christmas Red and Halloween Orange

3,000 - $143.55/m

6,000 - $88.85/m

Manufacturing time: 4-5 business days.

Six days later, August 16th, the customer responded:

Subject: Mini Envelope / Baronial Style

Sorry that I did not get back to you soon but I was out of town.  I also have purchase some paper catalogs and I was waiting for then to arrive (BRITEHUE MOHAWK, ASTROBRIGHTS AND MOHAWK CARNIVAL).  

I really do not understand your quote.  Please provide me with prices for:

1 Box of 300 envelopes 2 5/8 x 3 5/8 =US$ ?

1 Box of 500 envelopes 2 5/8 x 3 5/8 =US$ ?

1 Box of 1000 envelopes 2 5/8 x 3 5/8 =US$ ?

1 Box of 3000 envelopes 2 5/8 x 3 5/8 =US$ ?

After checking the paper catalog, the one that I like most regarding texture, quality and colors is the BRITEHUE MOHAWK. The colors that I like are Orange, Red, and Sea Blue (Semi- Vellum 60 Text) and the Eclipse Black ( 60# Astrobrights Smooth Text).... also by any chance do you have the black color in BRITEHUE paper??.   About the White do you have the MOHAWK CARNIVAL in Stellar White in 70LB Smooth Text??? 

I need a few samples if you have them from each color, type of paper -in the size request, please let me know if I have to purchase them. Please send samples at the following address: 

Miss, Shakira De Peña

*********************

MIAMI, FL *****

The next day, and before we could respond, the customer sent the following:

Re: Mini Envelope / Baronial Style

I am just waiting for your response regarding my last mail.  I believe I would be making business with your company but I need does final details to be cleared up. Please let me know as soon as you can.

On the following day, the customer resent her August 16th email, as we had not yet re-quoted the customer's job with the new quantities, but with a new subject line.

Subject: Re: Mini Envelope / Baronial Style / 2-5/8 x 3-5/8 Envelope

[email content same as previous]

On the following morning, August 19th, the customer sent:

Subject: Re: Mini Envelope / Baronial Style / 2-5/8 x 3-5/8 Envelope

Hi, just wondering if you took the moment to send to my address in Miami, the samples following the size requested. Thanks for your help.

On August 28th the customer sent the following:

Subject: Re: Mini Envelope / Baronial Style / 2-5/8 x 3-5/8 Envelope

Sorry that I did not get back to you as soon as I receive the samples.  The sample 2 5/8 x 3 5/8 fit perfectly....I love it!......I just want to make sure that you would be mankig the envelopes in Baronial Style ...OR Correspondence Style.... either one style or the other I would be happy. 

Also about the white color envelope I really like the COUGAR WHITE #70.  About the black color do you think is possible to make them in the ASTROBRIGHTS in ECLIPSE BLACK #60???

I hope you notice in my last mail I decide to use the SEA BLUE semi vellum instead of the Blue semi vellum in the BRITEHUE.  

As soon as you provide me with the following info and details....I would place my order....please let me know also how can I pay you.....amex or paypal???

Within minutes, we replied:

Subject: Re: Mini Envelope / Baronial Style / 2-5/8 x 3-5/8 Envelope

Please forward the exact quantity and color stocks you want to order so i can give you an accurate price. Thanks.

Size with pointed flap is 2 5/8 x 3 9/16 

The following day, August 29th (a Saturday night), the customer replied:

Subject: Re: Mini Envelope / Baronial Style / 2-5/8 x 3-5/8 Envelope

Regarding the price that you provide me I am planing to request you 6,000 envelope as follow,

- From the 60# Mohawk Brite Hue Semi-Vellum Text

500      Orange

1000    Sea Blue

3000    Red

- From the 60# Astrobrights Smooth Text.   I need 500 in Eclipse Black

- From the Cougar White #70.  I need 1000.

I would be waiting for your final quote.

On August 31st (Monday), the customer sent:

Subject: Re: Mini Envelope / Baronial Style / 2-5/8 x 3-5/8 Envelope

Hi, Any news ....regarding this final quote....please let me know as soon as you can.

On September 1st, the customer sent:

Subject: Re: Mini Envelope / Baronial Style / 2-5/8 x 3-5/8 Envelope

Hi...still waiting for your answer.......

Minutes later, we responded:

Subject: Re: Mini Envelope / Baronial Style / 2-5/8 x 3-5/8 Envelope

Re-working the quote. We are a little busy. Should be  this afternoon. Sorry for the delay.

Minutes later the customer responded:

Subject: Re: Mini Envelope / Baronial Style / 2-5/8 x 3-5/8 Envelope

Thanks for your response....I would be waiting....

The next morning we responded:

Subject: Re: Mini Envelope / Baronial Style / 2-5/8 x 3-5/8 Envelope

Ok. Same price as quoted [previously]. Thanks for your patience.

On the following morning, September 3rd, we attempted to verify whether she wished to finalize the order:

Subject: [none]

Any further questions?? Have a beautiful  holiday weekend.

On September 17th (fourteen days later!), the customer responded:

Subject: Re: Mini Envelope / Baronial Style / 2-5/8 x 3-9 /16 POINTED FLAP  Envelopes  PRICE $88.85 PER THOUSAND

Sorry that I did not get back to you soon.   I was out of the country. This is my order:

- From the 60 # Mohawk Brite Hue Semi-Vellum Text:

600    Orange

1500  Sea Blue.  Please make sure that you choose the correct color.  Is different from the one that we quote at the beginning. 

1650  Red

- From the 60# Astrobrights Smooth Text:

600 in Eclipse Black

- From the Cougar White #70:

I need 1650.

A total of 6000 envelope 2 5/8 x 3 5/8.

Please let me know how can I pay you....with amex or Paypal??

We promptly responded:

Subject: Re: Mini Envelope / Baronial Style / 2-5/8 x 3-9 /16 POINTED FLAP  Envelopes  PRICE $88.85 PER THOUSAND

$88.85 per thousand. Please call with credit card information. Is it shipping to DR?? We have to find out about shipping. Thanks.

The following day, September 18th, the customer responded:

Subject: Mini Envelope / Baronial Style /   2-5/8  x 3-9 /16 POINTED FLAP

Yes, $88.85 per thousand.  Shipping is going to be to Miami, Florida .... I would be calling to give you my credit card details tomorrow. Billing and Shipping address is the same and as follow:

Shakira De Peña

*********************

MIAMI, FL *****

Also, I would like to make some changes in my order (please check below).  Thanks!

What I need know is the following:

- From the 60 # Mohawk Brite Hue Semi-Vellum Text:

600    Orange

1000 Sea Blue.  Please make sure that you choose the correct color.  Is different from the one that we quote at the beginning. 

1900 Red

- From the 60# Astrobrights Smooth Text:

600 in Eclipse Black

- From the Cougar White #70:

I need 1900

A total of 6000 envelope 2 5/8 x 3 5/8.

On the following day, September 19th (a Saturday), the customer sent:

Subject: Re: Mini Envelope / Baronial Style /   2-5/8  x 3-9 /16 POINTED FLAP

PLEASE LET ME KNOW ABOUT SHIP OUT DAY, TRACKING NUMBER, AND TOTAL AMOUNT.

On September 21st (Monday) we replied:

Subject: Re: Mini Envelope / Baronial Style /   2-5/8  x 3-9 /16 POINTED FLAP

It will take about  a week to manufacture. Will advise. Thanks again.

On September 22nd we wrote:

Subject: Mohawk Brite Hue

One problem on your order. Looks like our vender does not stock the Mohawk Brite Hue in the color Sea Blue. They stock blue but not Sea Blue. The closest color I can find is Astrobrights - Terrestrial Teal. Will this work?? Sorry for the inconvenience.

That night the customer responded:

Subject: Re: Mohawk Brite Hue

I wrote a few times regarding this color and you never reply me back with an answer, and know I have to change to a different color.  THIS IS REALLY A PROBLEM FOR ME.  I do not like the TERRESTRIAL TEAL.... and I do not like at all the Astrobrights papers, I agree just with the Eclipse Black.  I do not like thing to be handler this way, changes like this affect  my work. It is important that you let me know from now an on if the colors that I request you would be available.  I need a guarantee that my request would be fulfilled. I need to know if you have the following color on the MOHAWK BRITE HUE:

- the green semi vellum 60 text

On September 23rd, we communicated internally with our production department, and forwarded this on to the customer:

Subject: PO AH 31279

Paper vender does have the Brite Hue Green only in 8-1/2 x 11. Looks like they are not going to be carrying that brand anymore that’s why they’re running out of parent sheets. I have ordered Green to replace the Sea Blue.

The same evening the customer replied:

Subject: Re: PO AH 31279

Ok...I understand ...I just need to know if your company would be able to .... provide me with the same colors and brand for the near future ....I would be requesting more soon.  I need to know about this because in case you can not provide me with the service...I would have to quote with another company.   Please remember that at the beginning I explain that I would be placing orders monthly.   Let me know about your comments.

That same night, the customer sent an additional email:

Subject: Re: PO AH 31279

Can you provide me with the total amount of the order with shipping charges to Miami, Fl.

The next morning, September 24th, we replied:

Subject: Re: PO AH 31279

Good morning. Ok. Will find out and get back to you which stock will be available in small quantiites. Thanks.

Two hours later we sent the additionally requested information:

Subject: Re: PO AH 31279

Unfortunately our local supplier for Bright Hue is not exactly sure what sheets or cuts sheets he will stock when the parent sheets will be used. They will determine it and come out with a new book and information at that time. The astrobrights are fine for small lots at this time, so lets hope  down the road we can accomodate your requests. Thank you again and will email your invoice. Your order will be shipping next week.

On September 30, the customer sends:

Subject: Re: PO AH 31279

I place my order formally by september 18, I call next day and provide my credit card to your by the 19. Today is the 30, more than a week have past and I do not have any news about my order. Please provide tracking number and courier name. I need that order for friday October 2.

On October 1, our billing department responds:

Subject: Re: Mohawk Brite Hue

Good afternoon, Thank you kindly for your order.

 6,000 - 2 5/8 x 3 5/8 Mini Envelopes

Your order is scheduled for delivery today by the end of business day by UPS.

On October 1st the finished product was delivered via UPS, as promised.

On October 29th (a full month after receiving the product!), the customer sends:

Subject: Re: Mini Envelope / Baronial Style / 2-5/8 x 3-5/8 Envelopes

I am going to be quite clear with you.  You are the worse supplier I have ever encounter in my lifetime …. simply...... you are a DISHONEST PERSON.  

You lied to your customers to get the job and of course the money.

1- You lied to me regarding the colors availability. 

2- You lied to me regarding the envelope style, you have send me an envelope style THAT I NEVER RESQUEST YOU.  YOU HAVE AFFECTED MY WORK. 

3- I even believe you have lied to me regarding the brand paper that I request you to use.  I can tell that the texture is not the same and also the quality. 

I believe I make my self-clear with WHAT I NEED, NOT WITH WHAT YOU NEED.   I HAVE MANY MAILS TO PROVE IT. 

This is what I am going to do.  I am going to give you a few days to think about it.  You would have to reply to me with a solution that make me happy ... be creative. 

You have till November 3 – 2009.  If you do not reply me by this day I am going to fill out a report at http://www.ripoffreport.com/ regarding your dishonest service and company.  

As soon as I place this report there is no way to take it off.  Every time someone want to check on your reference or reviews on google.com the rip off report is going to show up and everyone is going to be aware of who you are.

On the same day, October 30th, a Friday, our billing department replied:

Subject: Returning Order

Good morning. Thank you kindly for your order. I have read your email and understand that you do not like the envelopes you have received for your order. I have read [our salesperson's] email to you in regards to your order and it clearly states that he tried to accommodate your envelope needs and I read your email stating you understood. Clearly there is no dishonesty with our company's effort to help a customer with their envelope needs.

Less than an hour later the customer replied:

Subject: Re: Mini Envelope / Baronial Style / 2-5/8 x 3-5/8 Envelopes

Read well all my mails...even the subject part ...remark the style...Do not treat me like I am a dummy.

NOTE: Despite the fact that a subject line is not the appropriate place in which to specify the details of a few hundred dollar manufacturing order, we had already explained to Ms. De Peña in a previous email  that we could only manufacture Baronial style (pointed flap) envelopes in a similar size of 2 5/8" x 3 9/16". Thus, her own subject line provided us with two conflicting specifications. Further, the customer had made clear that the size was of great import, and had earlier stated that quote "I just want to make sure that you would be mankig the envelopes in Baronial Style ...OR Correspondence Style.... either one style or the other I would be happy", but throughout her emails continued to list an impossible to produce (at our manufacturing facility) combination of size and flap style. Without being able to get her to clarify, we opted to be accurate on size, as 'correspondence' envelopes can describe any one a a few different flap styles (a quick Google search will demonstrate this). Further, we had only sent to the customer samples of square flap envelopes, which she had expressed great satisfaction with. Despite all of these factors, and recognizing that the customer was genuinely discontent,and that there was no available time to remanufacture (which we also offered to do), we offered her a full refund on the product if she would return it.

Minutes later, our billing department responded:

Subject: Re: Mini Envelope / Baronial Style / 2-5/8 x 3-5/8 Envelopes

Clearly there is a misunderstanding with this order. Read below your email so you may see that this order is very confusing. The 2 5/8 x 3 5/8 has a square flap with rounded corners and you state on this email that either style would be ok the 2nd size was 2 5/8 x 3 9/16 has a pointed flap. Please ship the envelopes to Admiral Envelope so we can give you a full refund.

On the same day, the customer responded:

Subject: Re: Mini Envelope / Baronial Style / 2-5/8 x 3-5/8 Envelopes

There is no confuse....baronial style and correspondence are almost identical styles and almost the same. ....please do your search. Sadly the envelopes are now in the dominican republic, to ship them back is going to be extremely costly ...almost the total amount of the cost of the envelope that I pay for. I you want to pay the ship back charges, I would be very happy.

Social & Baronial Envelopes / Formal envelopes with deep pointed flap. Widely used for invitations, announcements, and greeting and social cards.       

Commercial & Official Envelopes / Standard correspondence style envelopes. Open-side style with gummed flaps. Made in wide range of bond and kraft. 

Commercial sizes range from # 5 to # 6 3/4. Official sizes range from # 7 to #14. * 7 3/4 is commonly referred to as Monarch Size.

You mail me this type of envelope Announcement Envelopes / Made for use with wide range of matching text and cover papers. Many have deckle-edge flaps.

On the following Tuesday, November 3rd, our billing department responded:

Subject: Re: Mini Envelope / Baronial Style / 2-5/8 x 3-5/8 Envelopes

We apologize for any inconvenience. We would be happy to pick the envelopes at the location we ship it to (Florida) and give you a full refund, or we can give you a discount on the envelopes. Please advise.

On the same day, the customer responded:

Subject: Re: Mini Envelope / Baronial Style / 2-5/8 x 3-5/8 Envelopes

I believe at this moment the best choice for both parts is to apply a discount.  I say best choice because as I say before is very costly to ship back.  Please let me know first what would be the discount. The discount amount would have to be refund to my credit card.

On the following day, November 4th, our billing department responded:

Subject: Re: Mini Envelope / Baronial Style / 2-5/8 x 3-5/8 Envelopes

We apologize for any inconvenience. We can refund you 50% of the total cost from the invoice which is $570.90  (Refund Amount $285.45). Please advise.

On November 10th our billing department sent the following:

Subject: Re: Mini Envelope / Baronial Style / 2-5/8 x 3-5/8 Envelopes

I am refunding your credit card today. I apologize for the delay. By the end of the day it will be done.

On December 7th our billing department sent the following:

Subject: Re: Mini Envelope / Baronial Style / 2-5/8 x 3-5/8 Envelopes

Good morning. I apologize for the delay on your refund. I had so many problems with our accounting computer and it is finally straightened out. I had made your refund on 12/03/09 - in the amount of $285.45 - 50% refund for you invoice #60713 - Approval Code #003680 - American Expres Last four digits ****. I hope in the future we can better assist you in your envelope needs. Again, I apologize for any inconvenience. Have a nice day.

On December 9th we sent the following:

Subject: Seeking resolution.

Dear Ms. Shakira De Peña:

When fulfilling thousands of orders, especially when offering custom manufactured products, it is inevitable that an occasional interaction will fail to conclude to all parties' satisfaction. Who, after all, has not made a purchase that hasn't matched their highest expectations? While we make every effort to satisfy all of our customers, and have done so with many thousands, we consider ourselves to be a more accommodating and responsive company than most when it comes to addressing projects that have not worked out to all parties' expectations.

It took you a full month after receiving your order to determine that you were dissatisfied, during which time you did not indicate to us in any manner whatsoever that you were not entirely happy with your purchase. While we frequently responded to your communications within 1-2 days, it frequently took you 7-14 days to respond to our communications. Despite our written return policy, and the fact that we worked very hard to meet your ever changing specifications, we offered to you a full refund on your order, and then a partial refund when you explained that you'd left the country with the finished product, and would not be able to return it. Once we had mutually agreed on a partial refund, it took us less than one credit card billing cycle to process your refund, and we explained to you that we were experiencing problems with our accounting system that made it difficult to reopen previously completed transactions. We feel that we were very patient and understanding in recognizing your business' needs and limitations while you expected perpetual perfection from us. Rarely does it require forty-six separate emails to conduct a single transaction, let alone such a small one monetarily.

While you may imagine our company to be 'thieves' and 'liars', you should note that we had effectively taken a material loss on your order before we'd even fulfilled it, and took a further loss in offering a refund to you. Further, you are now well aware that we did honor our promise in processing your refund. We've noted that regardless of our repeated efforts to satisfy you, you have left posted a very aggressive accounting of our interaction on the web site ripoffreport.com. Not only do we feel that your posting is in bad faith, but we believe, after carefully reviewing our communications with you, that the statements you've posted are without verifiable merit, and are slanderous. You can not publicly make the claim that a company or person is a 'liar' or a 'thief' without having the evidence to back that claim. This is a far cry from describing your dissatisfaction with an interaction. We also ask you to bear in mind that making outrageous and incoherent claims in such a public forum is a double-edged sword; once reading this posting, your potential customers and vendors will also have the opportunity to judge whether your company is one that they would want to risk conducting business with.

We wish to recognize that there was a delay in the processing of your credit. However, we ask that you can also appreciate that such things as computer failures do occur, and that unforeseen delays can occur. Had you called with your concerns, it would have been our pleasure to discuss them with you, and to settle your worries about being refunded. We politely request that you consider removing your posting within the next twenty-four hour period as an act of good faith. We do not want to pursue this matter further, but we believe that you have disparaged our good name without justification in a manner unbefitting the situation, and want to provide you with the opportunity to remove the posting at your own choosing. Should you wish to discuss this matter, you may contact us directly at our office. Please be advised that we are not prepared to make any further financial offerings, but at this point solely seek a civil and polite closing of this matter.

On December 10th the customer replied:

Subject: RE: Seeking resolution.

I am sorry to say there is nothing that I can do at the moment.  I really try many many times to solve this situation with you and your company.  At one moment your rep Linda G explain to me that I would be receiving a partial refund by Nov 10, 2009, at 10:58 AM.  After that email, I wrote to her several times for a few days, regarding the refund process.  I NEVER receive an answer (NOTHING CAME TO MY MAIL FROM YOUR COMPANY).  After all that writing...I just realize that I have loss my money.  

I place my report by November 23, 2009 I still did not have any answer from Linda G our your self by that day. All of you just vanish! ...I believe that is not a correct way to solve any situation...situation or problems are NOT solve by telepathy... they are solve dealing out front with then and talking or communicating with the person.  

Now you are telling me, a month after....that you try to solve the situation and suddenly I receive an email from Linda G....regarding that she have refund my credit card that day by December 7, 2009 11:45:22 AM AST.  Also she explain in that mail that she have some type of problems with her accounting computer and it is finally straighten out ....Are you trying to pull my leg.  Please do not treat me like a dummy.  

I have work with customer service all my life, if you have an issue with your customer you have to FOLLOW UP....NOT VANISH.... If you have a issue with your customer ..you have to explain how is going to be the refund process ....and NOT VANISH. If you have a issue with your customer...you have to handle your self with INTEGRITY ....and NOT VANISH...

If you want .....take your refund back to you.....and do not bother me again, I AM JUST TIRE OF THIS SITUATION....I already have to deal with a big problem AND HEADACHE of dealing with ...6000 ENVELOPES...that you choose your way to reproduce.