First, if this is an actual client, thank you for trying our services despite being "warned by a few people". As we are still in our first year of operation we have had some experience with hiring and letting go of therapists who misrepresented themselves as experienced. I do apologize if you in fact received less than great massage therapy. I am unclear about you not being able to speak to me directly. Unless the therapist intentionally didn't give you the information, you should have been able to call the business number which was forwarded to my cell phone when out of the office.
I feel very confident in saying that Max Cole, owner of Office This, would not have any space open to cockroaches. Worst case scenario-when the fitness group moved out of our shared space there was a large empty space with only a broom, mop and some boxes. As I can remember myself, it was not an inviting space but clean and sanitized; none the less. Since then, we have joined the same fitness groups in a great downtown location. If you would like to discuss this issue please feel free to call me at 316-807-7921.