• Report: #566387

Complaint Review: Sleepys

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  • Submitted: Monday, February 08, 2010
  • Last Posting: Tuesday, February 09, 2010
  • Reported By: gone_fishing — Warminster Pennsylvania United States of America
Sleepys
Warminster, PA Internet Internet United States of America

Sleepys Kings Down Hope you don't have a defective mattress Internet

*UPDATE by author: All is fixed.


2Author 0Consumer 1Employee/Owner

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We purchased the Kings Down brand Sleep to Live at Sleepys. This mattress had seperate sleep zones for my wife and I. Shortly after delivery we noticed my wife's side was sagging. We finally called in the warranty claim. They immediately dispatched an inspector to check the claim. He was surprised to find a 3 1/2" depression and deemed it a defective mattress. At the time of delivery the driver said there was a stain. This stain was a small dust smudge we wiped off immediately. He called Sleepys Customer Service. The customer service then called me to reject the warranty. This is such a scam...despite an obviously defective mattress we are stuck. We are now stuck with an expensive mattress that is unusable.

This report was posted on Ripoff Report on 2/8/2010 6:24:24 PM and is a permanent record located here: http://www.ripoffreport.com/mattress-manufactures/sleepys/sleepys-kings-down-hope-you-d-e2f49.htm.

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REBUTTALS & REPLIES:
2Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 Employee

HERE TO ASSIST

AUTHOR: Cathy Sable - Hicksville (USA)

SUBMITTED: Tuesday, February 09, 2010

Hello gone_fishing, My name is Cathy from Sleepy’s Customer Service Department. Sleepy’s strives for 100% complete customer satisfaction and appreciates when a consumer takes the time to inform us of how we might improve our organization and better serve our valued customers. We want to maintain your trust and loyalty; therefore, please contact me directly at csable@sleepys.com and reference the customer code on your purchase invoice, so I may provide you with some assistance.

Sincerely,

Cathy Sable

Sleepy’s, LLC


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#2 Update By Author

All is fixed.

AUTHOR: gone_fishing - Warminster (United States of America)

SUBMITTED: Tuesday, February 09, 2010

Sleepys Customer Service stepped up as a result of this report. They dispatched a driver to deliver my replacement mattress. They reinspected and there was no stain. They were amazing today and very apologetic. Now I am hoping that the mattress defect was an isolated problem. Thank you to the Sleepys folks that helped.

One last note...they delivered at the beginning of a blizzard.

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