• Report: #823837

Complaint Review: Rooms to Go

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  • Submitted: Tuesday, January 17, 2012
  • Last Posting: Wednesday, January 18, 2012
  • Reported By: BKII — Desoto Texas United States of America
Rooms to Go
3518 S COOPER ST ARLINGTON Texas 76015 United States of America

Rooms to Go DELIVERY ISSUES ARLINGTON , Texas

*UPDATE Employee: Rooms To Go


1Author 0Consumer 1Employee/Owner

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Rooms to Go delivered my order damaged and with pieces missing. Two headboards for the bed and no footboard. Called customer service who was only willing to arrange another delivery date. Advised by customer service that Rooms to Go does not do any kind of credit for customer inconvenience. The only recourse is to return the funiture and file for a refund. Very poor customer service. Will never shop rooms to go again.

This report was posted on Ripoff Report on 1/17/2012 8:24:01 AM and is a permanent record located here: http://www.ripoffreport.com/mattress-stores/rooms-to-go/rooms-to-go-delivery-issues-a-431c3.htm. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 Employee

Rooms To Go

AUTHOR: David_RTG - n/a (USA)

SUBMITTED: Wednesday, January 18, 2012

I’m sorry to hear about the issues you have had with your recent delivery.  Rooms To Go’s goal is to first resolve the issue as quickly as possible.  However, if you want to email us your order details at tellus@roomstogo.com, we can take a look further into the matter to see what options we may have available. 
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