• Report: #807827

Complaint Review: Home Depot

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  • Submitted: Sunday, December 11, 2011
  • Last Posting: Tuesday, December 13, 2011
  • Reported By: Red line Automotive — Ft. Worth Texas United States of America
Home Depot
Internet Texas United States of America

Home Depot Husky Tools Did not Honor the Husky Lifetime Warranty Internet, Texas

*UPDATE Employee: Reply from Home Depot Customer Care


1Author 0Consumer 1Employee/Owner

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I have had the same problem with Home Depot not honoring the Husky warranty. I have a Husky 3/8" drive spark plug socket purchased from them that has broken and they informed me that Home Depot does not honor the warranty. I have quite a few Husky tools purchased from them in the past but have been reluctant to buy any more because of this issue. After reading some of the other reports I am going to try a different store and see what they say. I will keep you informed as to the outcome. 

This report was posted on Ripoff Report on 12/11/2011 9:35:36 AM and is a permanent record located here: http://www.ripoffreport.com/mechanics/home-depot/home-depot-husky-tools-did-not-5b190.htm. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 Employee

Reply from Home Depot Customer Care

AUTHOR: Home Depot Customer Care - (USA)

SUBMITTED: Tuesday, December 13, 2011

Hi, there. First off, I do apologize for there being issues replacing this socket. You are correct, it has a lifetime warranty, and I can assist with getting a replacement.

Please email me your contact information, & which location you purchased it at so I can start working on this. My email is: Nicki_Care@homedepot.com. - Thank you, Nicki
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