BETTER CONTROL OF HEALTH Take your money but don't provide customer service or product and Marketing under several names including USA Allergies, Immune Technologies Center, Optimum Health Resource Lab, First Class Health Solutions DANIA BEACH Florida

Item # 1... The company 'Tia' refers to as 'FIRST CLASS HEALTH SOLUTIONS' use to occupy the same office area as we do prior to our company moving in. We continued to receive this other company's mail for about a year after we moved in, thus we assume they might have gone out of business. We don't know who 'FIRST CLASS HEALTH SOLUTIONS' is, what type of business they are (or were), and are not (nor ever have been) affiliated with them in ANY way.

Item # 2... The actual problem in this matter was that "Tia" did not include a signed copy of the required Client Details/Authorization Form that was included with her kit. The illustrated step-by-step instructions that 'Tia' received with her kit clearly states to sign and include the Client Details/Authorization Form when returning a specimen to our facility. Additionally, this form is printed on the reverse side of the illustrated step-by-step instructions that 'Tia' used to collect and mail her specimen to our facility.

Item # 3... A standard policy in the laboratory screening industry is to destroy a specimen and not have it screened when it (a specimen) is received without the proper paper work. Instead, 'Tia' was given an opportunity to send in the required paperwork without having to collect a new specimen.

Item # 4... Based on the so few number of clients who have ever neglected to return the required signed Client Details/Authorization Form with their specimen, we believe we know who 'Tia' is.

Item # 5... Once the paperwork was received, the specimen was 'officially' logged in and accepted. If 'Tia' is who we believe she is, then she was provided her results and all support materials within published time frames based on the date the required paperwork was finally received by our company.

In closing, a company as large as ours will have some consumer complaints - whether they be valid or invalid in nature. When there is a complaint we strive very hard to resolve the issue to meet everyone's satisfaction in any issues found to be valid. For more information about our company, or to contact us, please visit www.optimumhealthresource.com.

I had the same experience as Tia.  I paid for my test on 11/24/09.  I finally received the test kit on 12/7/09 after having to contact them to get it.  I immediately sent it back to them on 12/8/09 and it was complete.  I kept a photo of the sample and have copies of the paperwork.  I sent it registered mail and they picked it up on 12/14/09.  I have emailed them five times and have called them five times to try to find out the status of the test.  No one calls me back and no one answers my email.  Clearly I will have to dispute the charge.  Tina