Steve,
I am sorry to hear that you not only were the victim of fraud, but also treated badly by one of our customer service agents.
Unfortunately, we do not operate our customer service center. It is an offshore company that we try to stay on top of as much as possible, but issues like yours do happen from time to time.
Regarding the fraud that occured, we operate a reseller program in which people can send clicks to us to try and generate sales, in which we pay them for. We do get people sometimes who send fraud sales. Please send all the information regarding the fraud that occured to support@puremeds.com and we will try to get to the bottom of this as soon as possible. You should not have to pay for something that you did not order.
Thanks
Puremeds USA, Inc.