• Report: #478435

Complaint Review: Dazzlewhite, SmileBrite, Whitening Now, Ivorybrites, Berry Performance Products

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  • Submitted: Tuesday, August 11, 2009
  • Last Posting: Monday, November 16, 2009
  • Reported By: — Grand Blanc Michigan
Dazzlewhite, SmileBrite, Whitening Now, Ivorybrites, Berry Performance Products
www.dazzlewhite.com Internet U.S.A.

Dazzlewhite, SmileBrite, Whitening Now, Ivorybrites, Berry Performance Products Mom's White teeth story a big scam! No such thing as a FREE TRIAL!! Internet


1Author 0Consumer 1Employee/Owner

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Don't fall for the "FREE TRIAL" products from this teeth whitening company or from any company, especially if they ask for a credit card to charge you only for the shipping costs!

I had this happen to me and both companies, Dazzle White and Smile Brite kept charging me for monthly membership fees to other companies like a weight loss insider secrets website and other things I have never heard of. I see there is another company now working with Dazzle White with the website of www.store.easywhitelabs.com and the advertisement is under "Sandy's white teeth story", each month it changes.

Even after I called and cancelled my original membership that I did not know I was getting for signing up for the free trials, I still kept getting random charges from other companies. I would call to cancel each one and they would all tell me the same thing that I could cancel, but I could not get a refund, which was only about $7.99 but I was not going to put up with that nonsense. I insisted they give me a full refund or I would take them to court and make their business pay. Then the rep would finally say they could offer me a full refund.

I ended up cancelling my credit card and getting a new card issued since I didn't want to keep patrolling my charges and who knew where my credit card info was going?! Huge nightmare but good lesson- there is NOTHING FOR FREE!!! Beware!!

Michiganmommy
Grand Blanc, Michigan
U.S.A.

This report was posted on Ripoff Report on 8/11/2009 10:25:58 AM and is a permanent record located here: http://www.ripoffreport.com/medical-supplies/dazzlewhite-smilebri/dazzlewhite-smilebrite-white-6e925.htm.

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REBUTTALS & REPLIES:
1Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1

Hello

AUTHOR: Gemma R. - Las Vegas (USA)

SUBMITTED: Sunday, September 06, 2009

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers’ .The terms and conditions of our offer are very visible on the order page. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 60-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,
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#2

These are all different companies that are listed.

AUTHOR: Customer support - Orem (U.S.A.)

SUBMITTED: Thursday, September 17, 2009

If you need to contact SmileBrite, call their customer service as soon as you are dissatisfied.  Do not wait till it is too late to return the product.  Call them at 877 604-2117. 

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#3 Employee

Hello,

AUTHOR: Martin Maureen - (United States of America)

SUBMITTED: Monday, November 16, 2009

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,
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