• Report: #431063

Complaint Review: Dermitage

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  • Submitted: Thursday, March 05, 2009
  • Last Posting: Tuesday, March 10, 2009
  • Reported By:Harrisburg Pennsylvania
Dermitage
5300 Ontario Mills Pkwy, Suite 400 Ontario California 91764 U.S.A.

Dermitage Dermitage Continues To Bill Me Even Though I Canceled and Returned Product - It's A Scam Ontario California


2Author 0Consumer 0Employee/Owner

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I ordered the Dermitage face creams on Dec. 30, 2008. The company says you can try to the product for two weeks and just pay shipping costs, so I did. It made my face red and splotchy, so on Jan. 14, 2009, I called the 800 number and cancelled any future shipments and agreed to return the unused product. They gave me a RSA code and sent me an email confirming my cancellation and saying I had to return the unused portion by Feb. 28, 2009. I also got another followup email on 1/30/2009 confirming my cancellation and again, saying I needed to return the unused portion by 2/28/2009.

On 2/14/2009, I mailed the unused portion back to them, and it arrived on 2/17/2009. I have delivery confirmation to prove it. Later on 2/14/2009, however, I got yet another email notification from Dermitage, although this time it stated that my unused product was due back to them by 2/14/2009 - two weeks earlier than previous emails stated. I tried calling them to ask about the discrepancy, but no one answered the phone. On 3/1/2009, they billed my credit card $89.95 for the products. I tried calling the 800 number again but no one ever answers. Ever. Because I have documentation for everything, my credit card company says I will not have to pay that $89.95, but as far as I'm concerned, this company is nothing but a scam.

Amd
Harrisburg, Pennsylvania
U.S.A.

This report was posted on Ripoff Report on 3/5/2009 10:27:12 AM and is a permanent record located here: http://www.ripoffreport.com/medical-supplies/dermitage/dermitage-dermitage-continues-b72c7.htm.

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#1 Update By Author

Dermitage has promised to refund my money

AUTHOR: Amd - Harrisburg (U.S.A.)

I filed a dispute with my credit card company and as a result of that (and also as a result of me saving all of my Dermitage emails and the tracking information for my return of the unused product) Dermitage has said they are completely refunding my money. If anyone needs the number to the customer service supervisor, here it is: (707)- 864-2783. The woman who handled my complaint, Danielle, was kind and competent.
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