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  • Report: #321993

Complaint Review: INTERPILL / MEDCEI

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  • Submitted: Friday, March 28, 2008
  • Last Posting: Friday, May 30, 2008
  • Reported By: — MCGREGOR Texas
INTERPILL / MEDCEI
WWW.INTERPILL.COM / WWW.MEDCEI.COM LOS ANGELES California U.S.A.

INTERPILL / MEDCEI CHARGED MY CREDIT CARD AND DIDN'T SEND ME THE PRODUCT LOS ANGELES California


2Author 0Consumer 1Employee/Owner

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This is a medication web site. I placed my order. The order was "accepted". The next day, the order was processed and was to be "air-mailed" to me. The "air-mail" was to take 14 - 21 days.

To date, I have never received the product.

Returned to their web site to locate a phone number to contact them. No real person ever answers this phone. After a couple of rings, you get a recorded message to leave your name and number. My name and number was left, and a response was never received. I then decided to e-mail in hopes to get a response. No response there either.

This company is a complete ripoff. No telling how many other individuals on a daily basis, place their orders for meds only to be taken for a ride.

Tammy
MCGREGOR, Texas
U.S.A.

This report was posted on Ripoff Report on 3/28/2008 2:44:09 PM and is a permanent record located here: http://www.ripoffreport.com/medical-supplies/interpill-medcei/interpill-medcei-charged-my-7a2em.htm.

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REBUTTALS & REPLIES:
2Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 Update By Author

REBUTTAL FOR INTERPILL / MEDCEI

AUTHOR: Tammy - MCGREGOR (U.S.A.)

SUBMITTED: Sunday, May 11, 2008

This is rebuttal for this company. After nearly a month, Interpill / Medcei finally contacted me via e-mail and advised that my order was possibly held by customs. They did ask whether I wanted to reorder or get my money refunded. I choose to refund my money and had it within the week.
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#2 Employee

Not a rip-off, just some troubles with delivery.

AUTHOR: Rx-promo Team - Interpill.com (Europe)

SUBMITTED: Friday, May 30, 2008

Hello,

We, Support Team of Interpill, Rx-Promo and all other websites connected with our business are to inform You that our websites are not scam.

We try our best to provide 24/7/365 support after a very-very bad period when we have had several hundreds orders a day and only one person for support.

By the end of the May we have had 2 thousands of unreplied e-mails and about 5 thousands of missed calls.

After that awful experience we employed several manager to support the customers 24/7 and since then we reply to every call, message and try our best to keep the contact with customer until the package arrives.

We do send our orders, but unfortunately our Indian partners are not very accurate in doing business. We have lost packages, undelivered meds and mixed up orders... But we always refund the money or resend the order.

At the moment we have no profit at all, but we have a great wish to improve our business and make ALL our customers happy.

So please, be so polite to excuse us and to remove this complaint. Thank You.

Respectfully,
Rx-Promo Team
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