The Scooter Store Poor Service, Extremely long service waiting, substandered wheelchair parts. Philidelphia Pennsylvania

I received a wheelchair from the "Scooter Store" and have had it repaired more than 7 times in the last 3 1/2 years. The batteries last only a few months then have to be replaced and it takes as long as 3 weeks to get something done. When you depend on the wheelchair to get around that's a long time.

The seat has broke 3 times and had to be replaced. They just put a new seat on and it is as hard a rock and they didn't even adjust the arm controls or the foot rest so I can't even touch it. I will not get another wheelchair from then after my 5 years are up (that's how long Medicare makes you wait for another one).

I DO NOT blame the mechanics that do the work but the person/persons who setup the repair work as they tell the mechanics what can and cannot be done and they have to go by that work order.

Joseph
Bayville, New Jersey
U.S.A.