Aaron's side of this situation is that any item that is purchased is put on a lease and 50% of the payment comes off the original cash price plus taxes. so we always work off that cash price number. Now if the merchandise gets damaged and we can not return it from a customer we still hold that customer to their original lease that they signed with us.
When a customers renewal date has lapsed we start calling to work out the arrangements with that customer. If the customer contacts us first we wouldn't even have to call them or anyone else to leave messages for them. All we ask is for the customer to keep in touch with us. The 10.00 fee for in home collections is on the lease paperwork and can always be avoided by again contacting the store. Also just to let everyone know our procedures are fair.
first: we mail a statement 5-9 days prior to payment due date.
second: we have an auto dial system that calls once a day to contact the customers.
third: our staff calls twice a day to reach the customer and leaves a message to call the store
last: we also mail out another letter at 10 days from the renewal date to the customer.
now if we do all these and then still do not hear from the customer we go to the customers home for contact.