Amazon.com
Seattle Washington
U.S.A.
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Amazon.com They closed my account and refused to refund my money Seattle Washington
1Author
4Consumer
0Employee/Owner
Here's what I received from them via email.
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Hello from Amazon.com.
A careful review of your account indicates you've experienced an extraordinary number of incidents with your orders and corresponding shipments.
In the normal course of business, the occasional problem is inevitable. The rate at which such problems have occurred on your account is extraordinary, however, and cannot continue. Effective immediately, your Amazon.com account is closed and you are no longer able to shop in our store. I am very sorry for any disappointment this may cause.
Please know that any accounts related to yours have also been closed. If you were to open a new account, the same will result and it will also be closed. In the event that you attempt to do so, we will not accept the return of any additional orders, nor will we issue further refunds in connection with any future orders. We appreciate your cooperation in refraining from using our web site.
If you require additional assistance, or have any concerns, feel free to contact us directly at account-appeals@amazon.com.
Please do not contact regular Customer Service again, as they will no longer be able to assist you.
Regards,
Account Specialist
Amazon.com
http://www.amazon.com
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I tried to return a damaged item to them due to their poor packaging which isn't the first time already. Now they decided to close my account. I sent them an email to find out what's going but no reply. I called their customer service and they refused to assist me. I can't return my item to them and it costs me $250, they are just simply don't want to deal with me and blacklisted me. Amazon.com is a rip-off and HORRIBLE.
Socalaz68
West Covina, California
U.S.A.
Click Here to read other Ripoff Reports on Amazon com
REBUTTALS & REPLIES:
1Author
4Consumer
0Employee/Owner
Updates & Rebuttals
#1 Consumer Suggestion
AUTHOR: J G Shrugged - Austin (U.S.A.)
SUBMITTED: Wednesday, August 27, 2008
POSTED: Wednesday, August 27, 2008
I'm reading their email to you to state that for whatever reason, items they sell to you seem to end up damaged more often than not, causing them to lose money by accepting returns of items they can't return to the manufacturer. So they have to eat the cost.
They have the right to refuse to do business with you. It is not being done due because of a protected characteristic. Many stores now limit returns because of abuse, and will even ban customers who abuse the system!
How long have you waited for a response to the email address they sent you?
#2 Consumer Comment
AUTHOR: Filemanager - Aurora (Canada)
SUBMITTED: Thursday, September 04, 2008
POSTED: Thursday, September 04, 2008
The EXACT same thing happened to me - and I got the exact same email. The difference is I very rarely had any incidents with any of my orders in the 7 years I've been buying with Amazon - I think I've returned things twice. EVER. And they sent me the same email. WTF.
#3 Consumer Comment
AUTHOR: Badkarmaforamazon - Chespeake (U.S.A.)
SUBMITTED: Saturday, September 06, 2008
POSTED: Saturday, September 06, 2008
They did the same thing to me. I think there is a thread somewhere on an amazon lawsuit...we should all band together. Thing is, they are holding a large sum of my money, as well!!!
#4 Consumer Comment
AUTHOR: Smoknbobjd - Madison Heights (U.S.A.)
SUBMITTED: Monday, January 05, 2009
POSTED: Monday, January 05, 2009
I also had a recent problem with Amazon.com. For me, it became clear that the root of the problem was the lack of appropriate training given to customer service staff. In my experience, the people with whom I dealt only delayed my issue without resolving anything. The customer service staff is housed outside of North America, and they have suggested on numerous occasions that they have limited email contact with other departments within Amazon.com.
By keeping their customer service staff separate from the rest of the company, Amazon.com has really insured that the customer does not come first.
It really does not surprise me that they would generate a letter like that to you. It may not have even been what they intended to do, but in my opinion and based upon my experience the people at Amazon.com do not acknowledge their mistakes.
Amazon.com is also sitting on some money of mine, which is related to a gift certificate issue. They promised me a check, and when it did not arrive, I contacted them. I was subsequently informed that they would not be sending a check. The company is just not run with its customers' interests in mind.
That's what makes this place a great resource for finding out which companies are running this way.
Good luck in your appeal.
