Mr. ttt's remarks are all you need to know in order to avoid this company (APX) at all costs. I have worked in the industry for a nationwide company for 9+ years in both the residential and commercial areas. What Mr. ttt says is truly frightening because some people will believe it. As Mr. PT Barnums famously said "There's a sucker born every second."
ttt quote 1: "why would you pay 30 or 44 dollars a month for someone to dial 911? Professional companies like ADT, APX, Pinical don't do that they call directly to the closest police officer to dispatch him/her."
just think about the logistics of calling a police officer directly. The company would not only need to have every officers name and schedule (along with what sectors they will be patrolling) but also the ability to crosscheck the address of their client with a street map and the officers territory. CRAZY. In addition the company would need to either have each officers personal phone number or the ability to hop into and onto each municipalities dispatch system to dispatch the officer directly. If you forgot during 911 the NYPD fire and police dispatch systems could not coordinate (merge) causing mass confusion and time lost. The idea that a privately or publicly held firm could use the system is idiotic.
REALILTY: every real company keeps track of and updates the non-emergency dispatch number for every municipality or county. At that point is is the responsibility of the local dispatcher to send the appropriate agency or officer. And just as an FYI, a "non-emergency number" is a number answered 24/7 by dispatchers, it is just not 911. A dispatcher from an alarm company dialing 911 just gets them in touch with their local (wherever the alarm company is located) emergency dispatch.
ttt quote 2: "But just know that you are with a GREAT company"
the national BBB would beg to differ. As of last week, APX carried a C- rating with 1,646 complaints in the last 36 months. If you look through their rating you can see the growing list of states and counties that have judgments against them for misleading and fraudulent sales practices. Just is my little area of the world their peddlers license (required to knock on doors) has been revoked in all of the suburbs do to the BBB report. Moving on.
Even though I work for a competitor, I enjoy APX's annual visit to our area. They get their fair share of sales but they also drum of lots of business for myself and my company. Once a client has followed their gut and got a second opinion they don't always buy from me but at least they walk away from our meeting as a trained consumer and they NEVER buy from APX.