Capital One Bank, Credit Inform Captial One, Credit Inform. Rip Off! The purposely lead you astray! McLean Virginia

The problem stated in October 2008. We received our bill and were charged for the Credit Inform. I immediately got on the phone and called, 1-866-226-3745. I spoke to a representative and explained that I did not want the credit inform on my account. They canceled it, problem solved.

On November 28th I get my bill. There is an 8.99 charge from Credit Inform. I immediately pick up the phone and call Capital One, they transfer me to Credit Inform. After a 20 speel on their part, the rep says they will cancel my account and credit the 8.99. At this point my balance should be at -0-, nada, zip. I get my bill in December, it shows a balance of 9.07. So I call, the balance is a combo of the 8.99 from previous bill and another charge of .08 for the 8.99 balance. I get on the phone! Rest assured by Capital One that this will be taken care of.

So today, 1/22/09 I get another bill. The balance is at 24.81. What did I do? I picked up the phone, again! I was charged not only the 9.07, but a 15.00 late fee AND .24 from credit inform that i cancelled in October. I called Capital One, they transferred me to credit inform and disconnected me because I was complaining. So I called credit inform and they transferred me to capital one. This went on for 2 hours straight. Neither party wanted to accept the responsibility for these charges. I finally got the late fee and other charges reduced, after telling them that I was going to contact my Ohio Attorney General and the Better Business Bureau, which I fully intend to do. We'll see what happens on next months statement!

In the meantime, if you are thinking about getting a capital one credit card, account, auto loan or whatever, think twice. Most of their representatives are in foreign countries, talk a mile a minute and you can not understand them.

Dan
Columbus, Ohio
U.S.A.