• Report: #504786

Complaint Review: DAZZLE SMILE, DAZZLE SMILE PRO

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  • Submitted: Monday, October 05, 2009
  • Last Posting: Sunday, November 22, 2009
  • Reported By: Diane — Maryborough Other Australia
DAZZLE SMILE, DAZZLE SMILE PRO
Internet United States of America

DAZZLE SMILE, DAZZLE SMILE PRO pristinehlth RIPOFF HITS AUSTRALIA TOO Internet

*UPDATE Employee: hello,


1Author 1Consumer 2Employee/Owner

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I also requested a free sample of teeth-whitening product. I have never received the sample or any further communication but my Visa account has been hit with $AU94.

What recourse is available to me? Should I cancel my card?

My husband is furious! We are an older couple on restricted income.

This stinks!

This report was posted on Ripoff Report on 10/5/2009 5:59:59 PM and is a permanent record located here: http://www.ripoffreport.com/miscellaneous-companies/dazzle-smile-dazzle/dazzle-smile-dazzle-smile-pro-24657.htm.

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REBUTTALS & REPLIES:
1Author 1Consumer 2Employee/Owner
Updates & Rebuttals

#1 Employee

Hello,

AUTHOR: Claudia Allair - (United States of America)

SUBMITTED: Monday, November 16, 2009

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,
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#2 Consumer Comment

DazzleSmile rip off

AUTHOR: vmack - Bayswater (Australia)

SUBMITTED: Friday, November 20, 2009

I read the rebuttal with interest.   The author certainly sounded sincere.   However, I am also a victim of the DazzleSmile rip off - seemingly an ever-increasing group of people.    If you doubt this, try googling  "DazzleSmile Rip Off" and just see how many complaints there are out there.    Quite a few.

The whole ad is misleading.   It offers a FREE TRIAL, for a mere  $1.95 P&H.

This is what happened to me.   Having filled in the postcode to confirm I was eligible for this 'free trial', I submit your credit card details.   AFTER  (ie not BEFORE)  I hit "ORDER"  an additional $9.95 was charged to my credit card.    This was enough to make me highly suspicious and not just a little annoyed.    So I exercised the online consultant chat feature to learn something that horrified me.

I had unknowingly 'agreed'  to receive a TRIAL  (not a free sample at all) which, basically - if not returned within 14 days - meant that I would be charged  $89.95.   It gets worse.   If I did nothing at all from that point, they would then send me the same product monthly and keep on hitting my credit card for  $89.95 each month!  (Geez, I sure hope my teeth look amazing after all that!)

I immediately phoned my bank and told them I was scammed.   There was nothing I could do about the  $12 they had already stolen, but I was damned if they were going to rip me off for another  $90!   The bank were happy to cancel my credit card, and are in the process of issuing a new one that this grubby little company can NOT get its hands on.

Well, my product arrived today.   And guess what?   IT IS EXACTY THE SAME PRODUCT THAT SELLS BY THE NAME OF WhiteGLO.    I know this, because I have used WhiteGlo before and its a great product.    But whereas WhiteGlo retails for about  $15 for 100mls,  DazzleSmile comes in a tiny container about the size of a tube of mascara  (2 to 3 mls, perhaps)  at a cost of $89.95!

This company is completely deceptive.   The author of the rebuttal claims that its all explained on the ad.   Hmmmm....really?   So how come it is so easily overlooked?   And how is a "FREE SAMPLE"  the same as a "TEMPORARILY FREE TRIAL"?    The answer is simple.   They are re-bottling a very well known product,  marking up the price by a couple of hundred percent,  and deceiving a trusting and perhaps slightly gullible public.   

Snake-oil, anyone?

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#3 Employee

Hello,

AUTHOR: Martin Maureen - (United States of America)

SUBMITTED: Saturday, November 21, 2009

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,
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