OSP Communications
Verizon Phone Bill
Baltimore Maryland 21225
U.S.A.
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OSP Communications Collect Call Fraud from AZ Baltimore Maryland
1Author
1Consumer
0Employee/Owner
I received my verizon telephone bill which had a collect call from Arizona on there charging me 15.00. I am a stay at home house wife, but during certain hours I am not home due to picking my children up from school. I leave home at 2:40 everyday to pick up my children and my husband is still at work. This collect call came in at 2:58 which noone was home at the time the call came through, but I am being charged for it. The number given to me to call about this situation kept transfering me to another number which then disconnected the call by saying the mail box was full and could not accept any messasges at this time. I then went online to pull up OSP Communications and found many sites complaining about fraud. I called verizon to speak with the fraud department and they put on a block but told me they could not do anything about the 15.00 charge that was already on my bill. I was told to call the FTC, Federal Trade Commissioner, when I spoke with them they told me if we could get enough complaints on this company they would be able to take proper action to ensure that it does not happen to anymore innocent victims. Therefore, if anyone happens to see an out of state collect call on there phone bill that they know was not accepted, and OSP Communications has something to do with it, call the FTC and file a complaint and maybe together we could avoid this in the future.
Sandra
baltimore, Maryland
U.S.A.
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REBUTTALS & REPLIES:
1Author
1Consumer
0Employee/Owner
Updates & Rebuttals
#1 Consumer Suggestion
AUTHOR: Laurie - Haslet (U.S.A.)
SUBMITTED: Monday, March 30, 2009
POSTED: Monday, March 30, 2009
go to www.ftc.gov - look under Consumer Protection>Consumer Information>Telemarketing and Telephone Services>Unauthorized charges.
Collect calls are COVERED under Cramming
If You Suspect Cramming
Not sure about a charge on your bill? Ask your phone company about it. If the charge isn't from your phone company, the name of the company charging you should be printed nearby. Your phone company should be able to tell you more about the charge, and your statement should tell you how to dispute errors on your bill. It's a good idea to follow-up with an email or letter sent by certified mail; ask for a return receipt. It's your proof that the company received your letter. Keep a copy of your bill and any other documentation for your files.
Then, take the final step in fighting a cramming charge: file a complaint. Even if you get a refund, if you suspect you've been a victim of cramming, notify the FTC at ftc.gov, or by calling 1-877-FTC-HELP (1-877-382-4357). You also can file a complaint with your state Attorney General's office (visit naag.org or check the government section of your phone book for the number) or the state agency that regulates phone service in your state — often the state public service commission or public utilities commission, which you can look up on the National Association of Regulatory Utility Commissioners website at naruc.org/commissions.cfm. Try to include the names of all the companies involved, not just your telephone company.
