Polltext.com
Internet
United States of America
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Polltext.com Makes me sick!! Internet
*UPDATE Employee: Please Contact Our Customer Service Department
1Author
0Consumer
1Employee/Owner
Fell for this scam myself. Oh cool a free battery app! Not so "FREE" is it. I am very careful of stuff like this and I never got any text telling me that I was going to get charged $9.99/month for this so called "free" app. I didn't notice it till the second month because on the first month they billed it there was no name for the charge at all. My bill just said PREMIUM SERVICES. I don't understand why there is no laws against companies like this. They pray on people and then when you ask for a refund they fight you on it claiming that you did sign up for it. You can't get the phone company help either. So please tell anyone you know with a smart phone that if they get a text about a "free" battery app, to just ignore it, because it is a total scam!!!
Click Here to read other Ripoff Reports on Polltext com
REBUTTALS & REPLIES:
1Author
0Consumer
1Employee/Owner
Updates & Rebuttals
#1 Employee
AUTHOR: Predicto Customer Service - New York (USA)
SUBMITTED: Wednesday, August 03, 2011
POSTED: Wednesday, August 03, 2011
We are sorry to hear about your experience. Please be aware that we at PollText.com take customer satisfaction very seriously and would like to address any concerns you may have. You can call us 24 hours a day, 7 days a week at 877-550-5508 so that we can resolve your inquiry; you can also contact our customer service department at www.PollText.com/support or by sending an SMS message with the word ”HELP” to 23730. Keep in mind, we post our toll-free customer service number on our website and include it in SMS messages we send to your cell phone.
We use an industry best practice double opt-in to prevent inadvertent or fraudulent sign-ups. PollText is offered as an upgrade to a battery application that you downloaded onto your phone. The battery application is free, however if you choose to upgrade the application, there is a two step process that you have to accept in order to subscribe to the service. In both steps, prior to signing up, the details along with the terms of service are explained.
We hope this addresses any concerns you may have; if not please contact us and we’ll take care of your issues.
Sincerely,
Customer Service
PollText.com
