United Benefit Advantage
PO Box 783 Sneedville,TN 37869
Sneedville Tennessee 37869
U.S.A.
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United Benefit Advantage Canceled and still got billed. Sneedville Tennessee
1Author
0Consumer
1Employee/Owner
We called and cancelled what we thought was the service, but they billed us anyway. As it turned out, what we canceled was a subscription that was offered to try the service and they billed our credit card. This is a total scam!
Tired of scams
salem, South Dakota
U.S.A.
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REBUTTALS & REPLIES:
1Author
0Consumer
1Employee/Owner
Updates & Rebuttals
#1 Employee
AUTHOR: Edwin V - Naperville (U.S.A.)
SUBMITTED: Wednesday, March 04, 2009
POSTED: Wednesday, March 04, 2009
Dear Tired of Scams,
I am an employee with CBSI – Consumer Benefit Services, Inc.
Please allow me to offer my sincere apology for your experience and provide a clear explanation of who we are and what we do.
We at CBSI design & customize discounted benefit membership programs for separate third party businesses. CBSI, does not sell, bill, or tele-market the program's directly to consumers.
The Third Party Businesses provide their program/s to their customers as an added benefit at no charge or market their customized program/s to consumers as an opportunity to join their club.
“United Benefit Advantage” is one of many programs that we've designed for our clients. We provide the benefits & services within the “United Benefit Advantage” program, to its members. We do not sell or bill the program to its member's or to consumer's.
The representatives in our Customer Service Call Center only answer in-bound calls, made from the program members. Our call center does not place calls to consumers with attempts to sell memberships.
We apologize for any inconvenience you experienced in your cancellation request. I would like to see to it that all your issues are resolved to your satisfaction as soon as possible.
If you call us at the number below, we may be able to assist you, by connecting you to the party who enrolled & billed your membership in the “United Benefit Advantage” program.
If you would, please call our toll-free General Customer Service number, 1-888-255-4989, so we can assist you in verifying the status of your membership and proceed in the proper direction of resolving your remaining issues.
Sincerely,
Edwin O. Velazquez
