• Report: #381824

Complaint Review: WU YI PIXIE TEA

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  • Submitted: Thursday, October 16, 2008
  • Last Posting: Friday, November 14, 2008
  • Reported By: — ANTIOCH California
WU YI PIXIE TEA
DRI-WU YI PIXIE TEA Internet U.S.A.

DRI WU YI PIXIE TEA I ordered a free sample of tea and agreed to pay 4.95 shipping and was charged 69.87. Internet


1Author 0Consumer 1Employee/Owner

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I ordered a free or TRIAL sample of wuyi pixie tea and agreed to pay 4.95 shipping which was debited on my credit card, about a month after I was charged another 69.87.I called the company and was told that was the payment for the trial package, I questioned this and I was promised a full refund would be made. I am still expecting it.

There is no indication on the site about this additional charges of $69.87.

Titilayo
ANTIOCH, California
U.S.A.

This report was posted on Ripoff Report on 10/16/2008 9:37:14 AM and is a permanent record located here: http://www.ripoffreport.com/miscellaneous-companies/wu-yi-pixie-tea/dri-wu-yi-pixie-tea-i-ordered-2max3.htm.

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REBUTTALS & REPLIES:
1Author 0Consumer 1Employee/Owner
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#1 Employee

100% Customer Satifaction is Our Goal

AUTHOR: Conniea78 - Encino (U.S.A.)

SUBMITTED: Friday, November 14, 2008

Hello my name is Connie. I'm the customer service agent for WuYi Pixie's Customer Service Department. I noticed your complaint and wanted you to know if you have any concerns or problems to please contact me directly. You should certainly see the charges returned for the first month. You may also contact my manager, her e-mail is falon@verifyyourorder.com or if you call our customer service line 1-800-919-2846. We would be more than happy to take care of anything that we can for you. Our hours are Monday thru Friday 8am-5:30pm MST. If you call the customer service line any of the representatives are willing and able to assist you. Thank you for your time and have a great day.

Connie, CSA

WuYi Pixies
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