Report: #715487

Complaint Review: B&H photo

Submitted: Friday, April 08, 2011
Last Posting: Wednesday, April 13, 2011
Reported By: Glenn — 54494 Wisconsin United States of America

B&H photo

420 9th ave New York New York United States of America

Phone: 800 221 5743
Web:
Category: Miscellaneous Electronics

B&H photo Incorrect item shipped. (bulb for projector) Spare item not noticed until needed. New York, New York

*UPDATE Employee ..inside information: B&H Photo's reply

1Author 0Consumer 1Employee/Owner

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Ordered spare bulb for a Panasonic PT-AX100U for a public library. Received box from B&H and put it in storage cabinet. Months latter went to change bulb only to discover someone at B&H shipped a bulb for a model PTAE900U . Is this the way B&H dispenses of overstocked merchandise sitting on someone else's shelf as return time expires? FYI.. I had the owners manual in my hand when I ordered the bulb. I did not order the item shipped. Exchanging this item for the correct item is not to much to ask, since this IS a consumable item. I don't want to hear about all the other peoples wonderful experienced with B&H... This is mistake on their part and they need to fix it! Anyone would expect as much.

This report was posted on Ripoff Report on 4/8/2011 11:42:27 AM and is a permanent record located here: http://www.ripoffreport.com/miscellaneous-electronics/b-h-photo/b-h-photo-incorrect-item-ship-797ed.htm. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:

1Author 0Consumer 1Employee/Owner

Updates & Rebuttals

#1 Employee

B&H Photo's reply

AUTHOR: Henry - New York (USA)

SUBMITTED: Wednesday, April 13, 2011

B&H Photo certainly regrets your dissatisfaction. Unfortunately from the meager information here I cannot ID the customer or the transaction. I'd be happy to look into this if you care to email your order number to me.

Henry Posner
B&H Photo-Video