Buy.Com Horrible customer service Web Internet

Bought a item from buy.com for Mothers Day. By Friday before Mothers Day item still did not ship. Contacted buy.com and after 30 mins on hold I was speaking with a offshore helpdesk, need I say more?? I will.... He confirmed item did not ship and would I like to cancel my order (which I did or so I thought).

Low and behold a week later the item shows up (of course I bought another gift instead)and I get a email a few days later that my return claim is denied (didnt know I had a claim, he told me it was canceled).

I attempted to return the item a week later and after numerous emails and calls to thier lousy offshore helpdesk I was informed that they have a 14 Day Exchange policy and cannot return the item. Requested to speak with a customer service manager to no avail. I searched the internet and this is the type of service they provide (no service really).

My only saving grace may be that I did use my AMEX card and they have a buyers protection program so I may get some monetary relief from them. Whatever you do, and no matter how good the deal is, DONT USE BUY.COM. If you need to return anything your doomed..

Joey
Granite, New York
Canada