Circuit City Stores, Inc. # 1610
4905 W. Waco Drives
Waco Texas 76710
U.S.A.
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Circuit City Stores, Inc. # 1610 Failed to inform me of a restocking fee if a item is returned. I was charged $164.99 when I returned item. Waco Texas
1Author
0Consumer
2Employee/Owner
I purchased a notebook computer from Circuit City in Waco, Texas.
The computer was purchased for a non-profit youth organization; "The Young Marines" which is a tax free organization, however Circuit City charged me tax on the item.
After I purchased the notebook computer and upon checking contents after I got home, I found that the operating software was missing. When I attempted to return it the store manager advised me of the restocking fee. When I purchased it I was not informed of a restocking fee. I feel I have been ripped off for $164.99 plus time and trouble.
Our organization was going to purchase a total of 5 computers from Circuit City if they proved to be of use to us.
Sales ticket 161001365290
Circuit City Incident # 11514
Ben
Waco, Texas
U.S.A.
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REBUTTALS & REPLIES:
1Author
0Consumer
2Employee/Owner
Updates & Rebuttals
#1 Employee
AUTHOR: Alex - Atlanta (U.S.A.)
SUBMITTED: Thursday, September 15, 2005
POSTED: Thursday, September 15, 2005
The return policy is printed on your receipt, also it is a good habit as a consumer to ask what the return policy is on a product before you purchase it from any store. As far as a restocking fee this is a common policy at most major electronic retailers. If you were truly returning it because it was lacking software you could have exchanged it for the same item without a restocking fee within the 14 day period. So I fail to see a rip off in this report.
#2 Employee
AUTHOR: OMeSSiaHo - York (U.S.A.)
SUBMITTED: Monday, September 26, 2005
POSTED: Monday, September 26, 2005
What laptop did you get? The only laptops sold right now that I know of that come with restore disks are Toshiba, Apple, and a few HPs and Compaqs. Your laptop simply didnt come with restore disks so there was nothing missing.
Also if you are doing a non-profit sale and dont have the paperwork or the right card you will still have to pay taxes. You can submit a form to verify that you are in fact a non-profit group and get your discount that way.
So, what laptop did you purchase? I will be able to tell you if it comes with restore disks. And did you send in the proper paperwork?
