Report: #834149

Complaint Review: Evil Controllers

Submitted: Sunday, February 05, 2012
Last Posting: Tuesday, February 07, 2012
Reported By: EvilControllersTookMyMoney — United States of America

Evil Controllers

Tempe Arizona United States of America

Phone:
Web: www.evilcontrollers.com
Category: Miscellaneous Electronics

Evil Controllers Refusal to Issue Refund Tempe, Arizona

*UPDATE Employee: Quality Customer Service

1Author 0Consumer 1Employee/Owner

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- I placed 2 orders on December 4, 2011, one for $110.93 and one for $148.71.

- A package was received in late December containing someone else's order (I returned this package at my expense to Evil Controllers on 1/9/2012).

- I have requested from Evil Controllers on many occassions for updates / refund to no avail.

As of today it as been 60 days since Evil Controllers has had my $259.64.

Evil Controllers blatant refusal to refund my money constitutes consumer theft in my opinion, and I would warn anyone to not shop at evilcontrollers.com.

This report was posted on Ripoff Report on 2/5/2012 6:32:55 AM and is a permanent record located here: http://www.ripoffreport.com/miscellaneous-electronics/evil-controllers/evil-controllers-refusal-to-i-1217c.htm. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:

1Author 0Consumer 1Employee/Owner

Updates & Rebuttals

#1 Employee

Quality Customer Service

AUTHOR: Evil Carlos - Tempe (United States of America)

SUBMITTED: Tuesday, February 07, 2012

Dear Customer,

We have looked up your order and contact information using the information you have provided in your complaint and have left you a voicemail earlier this morning. We apologize deeply for the quality of customer service you have received. During the holiday season we dealt with a large influx of orders and as a result failed to meet your expectations. While we are always striving to surpass our customer expectations it appears as though we have largely failed you in this scenario and there is no excuse for that. As a result we would simply like to reach out to you to help facilitate this resolution and to take the necessary steps to make this situation right.

If you could call us back at your earliest convenience we would like to show you the quality customer service that we are known for. Our phone number is 877-880-EVIL and my personal email is Carlos@evilcontrollers.com

Again, please allow us to demonstrate our quality customer service by
contacting us as soon as you have the opportunity.

Many thanks,

Carlos