In October 2009 I purchased a replacement battery for a Dell laptop computer from Intelligent Batteries. The battery came with a one-year warranty. In July 2010 (9 months later) the battery would no longer hold a sufficient charge. I requested and received a "return merchandise authorization" (RMA) Number along with their very long list of requirements for returning a product. I complied with all their requirements which included the following:
* The product item must be returned in its original packing and accompanied by a copy of the original invoice.
* The package must be sent with the RMA number clearly marked on the shipping label.
* The package must be sent PREPAID. Sent by REGULAR MAIL ONLY and declared as ELECTRONIC PART.
* The package must be sent to:
Intelligent Batteries Inc. Unit 2120, 13700 Mayfield Place, Richmond BC, Canada V6V2E4
* Intelligent Batteries Inc. reserves the right to refuse returns and exchanges not in accordance with
the fore-mentioned instructions
* ANY PACKAGE SENT BY UPS STANDARD SERVICE FROM U.S.A. WILL BE REJECTED.
In August 2010 I received my battery back in the mail. The package had been marked "Refused, Return to Sender." It was unopened. I immediately emailed them for an explanation as to why my return had been refused. It is now September 2010 and I have not even heard back from them. In my opinion, that is three strikes. First they failed to supply a product that could even survive the warranty period. Secondly, they failed to honor their warranty and finally, they failed to explain why they would not honor their warranty. Do I have legal recourse? Probably not since they "reserve the right to refuse returns." That doesn't mean I have to let it happen to you however.
