Report: Tiger Direct-On Rebate

Reported By: (Covina California)

Tiger Direct-On Rebate Scammers ripoff Miami Florida

... Tiger Direct Rebate Scam's

2Author 0Consumer 1Employee

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Tiger Direct-On Rebate

7795 West Flagler St.
Miami Florida 33144
U.S.A.
Phone:
Web Address:

Category: Miscellaneous Electronics

Submitted: Saturday, May 05, 2007

Last posting: Wednesday, June 27, 2007

These people operate out of a typical Florida "Boiler Room" atmosphere from a Suite in Miami, Florida. I carefully documented a rebate in Dec. of 2005 requesting a promotional $58 rebate for a Motherboard/Processor bundle.

The process was extremely over-complicated. After nearly three month's I found no Customer Service number was available to call, so I began writing to both Tiger Direct and On Rebate, getting useless, or computer generated replies, and bombarded constantly with new ad's.

I sent copies of my order that included the rebate offer. After 6 month's I totally gave up, which is exactly what they want. Once you cut out the UPC code all refund's are voided, and merchandise cannot be returned. So if whatever it is doesn't work, you're not only out the rebate (which they conveniently lose) But possibly your total amount paid. I now buy my electronic supplies from reputable on-line businesses that, if possible, don't offer rebate's, and still have decent prices.

David
Covina, California
U.S.A.

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REBUTTALS & REPLIES:

2Author 0Consumer 1Employee

Employee

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Alex - Miami (U.S.A.)

SUBMITTED: Friday, May 11, 2007 POSTED: Friday, May 11, 2007

Dear Customer:

We apologize for any inconvenience you may have experienced, and if the issue has not yet been resolved, I would be glad to assist you. To begin, your Tiger Direct order number, as well as your rebate tracking number(s) if you have them, to customersatisfaction@help.tigerdirect.com for review. Please include a summary of your situation as well. We look forward to hearing from you.

Sincerely,

Alex
Tiger Direct Customer Service

Update By Author

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Tiger Direct Rebate Scam's

David - Covina (U.S.A.)

SUBMITTED: Wednesday, June 27, 2007 POSTED: Wednesday, June 27, 2007

06-27-07
Update:

Tiger Direct replied to my report saying to send all the information I had re: a large rebate that was never paid. I sent all the information I had regarding the order, including a copy to the person who replied to this Website with a contact e-mail. I never received an acknowledgment nor an answer. So that was probably conveniently lost also, just like the rebate. I would never ever consider buying anything from them again. It was a terrible experience that went on for 6 month's.

It's been a year and a half and I'm totally giving up. The time I lost was worth more than the whole order. Now I have several hundred dollar's worth of computer component's I've never used, and that they wouldn't take back. Most of their computer component's are obsolete, or almost, when you get them anyway. I have had several problem's with Fry's, who also sells obsolete sale component's that often don't work, but they do, at least, have a good return policy
Dave in Covina, California.