I have
noticed that many items they sell are overpriced in comparison with
other online hobby retailers. Spare parts, tools that cost a single
digit are overpriced by $1 or more. In many cases that is a 20% price
increase. A $3 screwdriver they sell for $4.50 for example.
Interestingly
their Tower Hobbies Super Saver Club, that is a paid subscription,
gives you 20% off (but it must be a large order).
That is
quite an interesting business model. You pay them to get competitive
prices.
I have
been their customer for a long time and thought their replacement
parts and other items are reasonable priced or prices are set by the
manufacturers. I was wrong all this time.
To be
frank, other than that I never had any issues with them.