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  • Report: #579509

Complaint Review: Wholesale Heaven

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  • Submitted: Tuesday, March 09, 2010
  • Last Posting: Wednesday, May 12, 2010
  • Reported By: SM — Oviedo Florida United States of America
Wholesale Heaven
52 Skylark Drive Woodbridge Ontario L4H 2C4 United States of America

Wholesale Heaven wholesaleheaven, wholesaleheaven.us, Brenda Kjiersdam TOOK MY MONEY FOR iPOD TOUCH NEVER SHIPPED NEVER REFUNDED Woodbridge, Ontario

*UPDATE by author: Wholesale Heaven refunded money


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Wholesale Heaven is operating wholesaleheaven.us web site and sell electronics. I contacted them by email and Brenda Kjiersdam replied by email address sales@wholesaleheaven.us. I asked her if they accept credit cards for ordering iPod Touches and she said yes. She asked for some documentations to authorize credit cards and I emailed them to her. 
After several days with no contact from her, I emailed and called her. She said her distributor is no longer accepts credit cards and wire transfer is the only option. I transfered $7,250 to her bank on 1/19/2010 (I know, I'm so stupid to transfer money to a scammer like them). 
After 3 weeks she said her distributor doesn't sell iPods anymore and promised a full refund the next week. Up to this date (3/9/2010), she hasn't issued any refund although I contacted her several times. Dealing with this scammer was an absolute dumb thing to do. I have filed complaint against Wholesale Heaven and am hoping to get my money back.

This report was posted on Ripoff Report on 3/9/2010 8:55:19 PM and is a permanent record located here: http://www.ripoffreport.com/miscellaneous-electronics/wholesale-heaven/wholesale-heaven-wholesaleheav-8aae4.htm.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 Owner of Company

Wholesale Heaven is NOT a Scammer!

AUTHOR: Wholesale Heaven - Woodbridge (Canada)

The original report is accurate EXCEPT the claims that we are scammers and that a refund was not issued.  Wholesale Heaven does not scam anyone.  In a case where goods are not delivered, a FULL REFUND is issued.  This is true here.

It would be nice if people who file reports have the courtesy to provide an update when problems are corrected.  I understand that people need to vent but please take a minute when the problem is resolved to let everyone know that the company you vented against was not running a scam.

Problems occur.  This is inevitable.  Even multi-million companies aren't immune to problems.  The difference is that honest companies, large or small, take responsibility and make things right.  Wholesale Heaven does not keep money for anything it does not deliver.  That's a promise!

Brenda Kjiersdam, Owner

 


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#2 Update By Author

Wholesale Heaven make themselves sound like legit!!!

AUTHOR: SM - Oviedo (United States of America)

Brenda,

Did you write this reply to distract people from your non-legit activities? You haven't corrected this problem yet but you make it sound like you already took care of it!!! Why?? It smells fishy when a "company" (I don't believe you're running a real company) lies in response to a fraud report.

You HAVE NOT refunded even a penny to me. You just keep promising!!

Everyone, please don't fall in the Wholesale Heaven trap as I did. They will take your money and run.


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#3 Update By Author

Wholesale Heaven refunded money

AUTHOR: SM - Oviedo (United States of America)

Finally, thank God, after more than 4 months Wholesale Heaven refunded my money!!! They made it right although it was a little late but I wasn't out anything other than the profit I could generate in 4 months. They even picked up the wire transfer fees both ways. 
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