The cutekid.com
is a scam. I submitted a picture in March and was charged 29.95 every month
from March 2011 until Jan 2012 for a "VIP membership" which I never
used nor was aware that by submitting a photo(s) in the month’s contest, I
would be automatically entered into this membership.
Because I submitted two pictures, I was charged every month for two
memberships. I called the company in Sept to rectify this and spoke with Donna.
I believe Donna (if that's her real name) is one of the few people apart of
this scam. Donna only agreed to refund the current month's charge and when I
asked to speak to her mgr I was told she didn’t have one. She mentioned a few
times she would need to email my complaint to the appropriate dept and when I
asked her to copy me on the email I was told this was against company policy.
She also rejected my request to simply transfer my call to “the appropriate
department.
Anyway it turns
out Donna never reversed the charges and I continued to be charged the
membership fee up until Jan 2012 (on a card I seldom use, so I don't check very
often). I spoke w/ Donna again and she said the company could only refund my
current month's charge even though she can see where the company had charged
for two separate memberships and in some month’s three.
Every time I call back, I always get Donna. I couldn't prove that I had talking
to her twice before because she never agrees to send me confirmation of our
call including what we discussed.
For this company to be as big and renowned as it claims, I find it surprising
that Donna alone can handle the many questions, inquires, and concerns that you
would expect from the companies wide customer, vendor, and partnership base.
I am disputing the charges with my credit card company but this definitely made
it clear to me that this is a scam. There is not a real company with any real affiliations.
These are a few people scamming innocent cute kids and their families.
