Here are some suggestions for complaint about this company, then check QUICKEN LOANS on this site to see how lousy a company can be!
Contact Your United States Senators
Every state has two United States Senators. Senators are elected on a state wide basis and represent your entire state in Washington D.C.. Your United States Senators have enormous power and enormous influence. A simple letter or phone call from a U.S. Senator's office can move mountains. Every United States Senator has an office that deals with constituent complaints involving a number of issues -- every problem imaginable are handled by your United States Senators' office. Plus, they want to get re-elected and they serve their voters not the business.
http://www.senate.gov/
Contact Your United States Congressman/woman
Unlike Senators, your state has anywhere from one to over 50 United States Congressmen/women. In your congressional district, you have ONE United States Congressman/woman. Like Senators, members of Congress deal with a huge amount of voter problems -- you name the topic, and they can and will help you.
https://writerep.house.gov/writerep/welcome.shtml
Contact The United States Department of Justice
The Department of Justice is the federal government's chief law enforcement agency and prosecutorial office.
http://www.justice.gov/
And my favorite:
Contact The Federal Trade Commission (FTC)
It is the only federal agency with both consumer protection and competition jurisdiction in broad sectors of the economy. The FTC pursues vigorous and effective law enforcement; advances consumers’ interests...
This is the agency that companies fear.
http://www.ftc.gov/reports/index.shtm
Contact The Securities and Exchange Commission (SEC)
This agency regulate all companies that are trading stock publicly. They also are very concerned with companies who engage in fraudulent activity which might manipulate their stock price and give investors a false picture of the truth of a company's heath.
http://www.sec.gov/complaint.shtml
Contact The Internet Crime Complaint Center (IC3)
Report the offending company to this feared and effective government task force. Your aim here is to highlight the criminal and fraudulent nature of the companies activities. You must be able to detail how they wronged you and stole your money.
http://www.ic3.gov/complaint/default.aspx
Contact The Council of the Better Business Bureau
The Better Business Bureau is another group that many businesses need to answer to -- first it has enormous influence and second, many businesses are members. Since it is paid for by businesses it may not be as effective as the government agencies that are created to protect you.
http://www.bbb.org/
Contact The National Consumer Law Center
"The National Consumer Law Center (NCLC) is the nation’s consumer law expert, helping consumers, their advocates, and public policy makers use powerful and complex consumer laws on behalf of low-income and vulnerable Americans seeking economic justice.
Today’s consumer marketplace is complex and full of potholes, even for those of us with all the necessary skills and advantages. For unsuspecting low-income consumers it’s far more treacherous - even the smallest misstep can lead to financial ruin and a sense of hopelessness that paralyzes individual progress."
http://www.nclc.org/
Contact The National White Collar Crime Center (NW3C)
They will help you with filing a complaint against the company showing you how to do it and provide other resources. White collar crime is a term coined for something that many businesses engage: it is fraud and outright theft committed by those wearing a white shirt and tie to work everyday.
http://www.nw3c.org/overview/what_we_do.cfm