american home shield/wells fargo unauthorized charges memphis, Tennessee

We have a mortgage with Wells Fargo.  We experienced an escrow shortage which caused our payment to increase by a few dollars per month. No big deal.  But....Wells Fargo also added $42 for an American Home Shield Warranty.

We NEVER asked for or consented to this optional product! We never signed or recieved a contract.  Wells Fargo just added it to our automatic draft, de facto.

Trying to remove the charge and get a refund is a nightmare!  Each company blames the other, passing the buck and offering conflicting information.  Delays and excuses abound.  The whole thing is disingenuous and sneaky.  We've been a great customer, with never a late payment, but this is how we are treated.  If you are a Wells Fargo customer, bend over, grab your ankles, and get ready to be scr***d!!!