CitiMortgage ripoff Beware of Citimortgage!! O'Fallon Missouri

Our mortgage was sold to Citibank, and there have been errors on our tax situation.

I sent a qualified written request, certified mail, delivered Oct. 17th, signed by a Kent Burgess. I heard nothing from them.

I called the hell hole call center in India, get some guy that you can't understand and you KNOW he doesn't have a clue what I'm trying to tell him. He tells me I send it to the wrong place, gives me a different address. I go thru the whole process again,costing me nearly $10 for both times.

Guess what, it goes to the first address I used and the same guy signed for it! This time on Nov.23 I call the hell hole "customer service" line and I ask for the top secret need to know basis US phone number. I got nowhere with him,and I told the Indian that since they both went to the same place and were signed by the same guy, I am counting from the Oct. 17th date for their compliance.

They must screen the calls prety quickly, because a woman in the US phoned and gave me her fax # to send the info AGAIN. She promised to take care of the problem and apologized several time, and I told her she had nothing to apologize for, it was the corporate heads that shipped the call center phones overseas that should be sorry.

My situation with Citimortgage has been resolved! Thank you, Lianne Austin, your employer should give you a raise. You took care of a problem in 1 day that I have been going in circles for nearly 2 months trying to correct.